Frasers Group is seeking a proactive Customer Care Advisor to manage customer contacts across web chat, social media, email and telephone. You will cooperate with stores, couriers and the distribution warehouse to ensure an outstanding customer experience.
You will handle inquiries with strong communication, log and resolve issues, and own complaints end-to-end. The role emphasizes teamwork, resilience and a customer-first mindset.
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Customer Experience Specialist - Multi-Channel in Shirebrook employer: Frasersgroup
Flannels is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to thrive. With a strong emphasis on personal growth and development, employees are provided with opportunities to enhance their skills in a fast-paced retail environment, all while being part of a dynamic team passionate about designer fashion. Located in a bustling area, Flannels offers a unique chance to engage with a diverse clientele, making every day rewarding and exciting.
