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- Tasks: Deliver exceptional customer service and inspire clients with your fashion knowledge.
- Company: Frasers – a bold retail innovator redefining the shopping experience.
- Benefits: Competitive salary, bonuses, generous discounts, and ongoing training.
- Why this job: Join a dynamic team and make a real impact in luxury retail.
- Qualifications: Experience in luxury retail management and a passion for fashion.
- Other info: Opportunities for career progression and a vibrant work culture.
The predicted salary is between 30000 - 37000 £ per year.
Company Description
FRASERS is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage that spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand as Frasers and are looking for dynamic candidates to join our team.
Finding the fearless
To stay ambitious, we are looking for a Floor managers to join our team at the new store in Peterborough.
Job Description
The opportunity
As a Floor Manager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for fashion and for delivering a world class client experience. You will coach and develop , You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.
The responsibility
Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
Passionate about the industry and trends
Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
Pro-actively engage with clients to develop customer loyalty
Contact clients with information on new ranges, products and instore events
Own the planning and delivery of in-store events in conjunction with the store and brands
Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
Support with stock counts and other operational duties
Be a Brand Expert through positive promotion of product and company image at all times
Support the store management team
Perform as a team player, participating in all activities to contribute to the store objectives
Ensure compliance with all policies and procedures
Champion our company culture and values
Qualifications
Requirements
Experience within luxury or premium retail at a management level
Vast knowledge and passion of luxury retail including building brand relationships
A background managing a team of managers
Proven track record of internal progression and development
Must be able to work well under pressure and to strict deadlines
Able to work a flexible schedule based on the company needs
Person
Demonstrates a high level of personal energy
Confident, assertive and personable
Positive and enthusiastic with a can do attitudeGreat communication skills
Self-driven to upskill and learn
Resilient and resourceful
A natural coach and leader
Additional Information
The Rewards
Basic salary £33,722 per annum
Weekly/Monthly & Quarterly Commercial Bonuses
Stocktake Bonuses
Commission led bonuses across a wide range of products
Product and brand training from the worlds top beauty brands
Monthly Group Rewards and Recognition
Long Service awards
We offer a wide range of Development Courses with National Qualifications
28 Days Holiday
40% Instore Uniform Discount
Discounted Gym membership
Group Wide 20% Discount across all Frasers Group brands
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Floor Manager - Frasers Floor employer: FRASERS
Contact Detail:
FRASERS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Frasers Floor
✨Tip Number 1
Get to know the company inside out! Research Frasers, their values, and what makes them tick. This way, when you walk into that interview, you can show off your passion for their brand and how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your leadership skills and how you've driven sales in previous roles – that's what they want to hear!
✨Tip Number 3
Dress to impress! Since you're aiming for a Floor Manager role, make sure your outfit reflects the luxury retail vibe. Show them you understand the brand's image and can represent it well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Floor Manager - Frasers Floor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fashion and retail shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering an exceptional experience to customers.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in luxury retail management. We love seeing how your background aligns with our values and the role of Floor Manager at Frasers.
Be Specific: In your cover letter, be specific about your achievements and how they relate to the responsibilities of the Floor Manager position. We appreciate concrete examples that demonstrate your ability to drive sales and lead a team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Frasers family!
How to prepare for a job interview at FRASERS
✨Know Your Products Inside Out
As a Floor Manager, you'll need to demonstrate excellent product knowledge. Before the interview, make sure you research Frasers' brands and products thoroughly. Be prepared to discuss how you would use this knowledge to enhance customer experiences and drive sales.
✨Showcase Your Leadership Skills
This role requires you to coach and develop your team. Think of examples from your past experience where you've successfully led a team or improved performance. Be ready to share these stories during the interview to highlight your leadership style and effectiveness.
✨Emphasise Customer Engagement
Customer loyalty is key in luxury retail. Prepare to discuss strategies you've used to engage customers and build relationships. Think about how you can apply these strategies at Frasers to create a world-class client experience.
✨Demonstrate Your Passion for Fashion
Frasers is looking for someone who is genuinely passionate about fashion and trends. Be ready to talk about your favourite brands, current trends, and how you stay updated in the industry. This will show your enthusiasm and fit for the company culture.
