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- Tasks: Deliver exceptional customer service and inspire clients with your fashion expertise.
- Company: Join a leading luxury retail brand with a focus on personal development.
- Benefits: Competitive salary, commission bonuses, generous discounts, and holiday pay.
- Why this job: Be part of a dynamic team and elevate the shopping experience for customers.
- Qualifications: Experience in luxury retail management and a passion for fashion.
- Other info: Opportunities for growth and ongoing training in a vibrant work environment.
The predicted salary is between 34722 - 48610 £ per year.
The opportunity: As a Floor Manager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for fashion and for delivering a world class client experience. You will coach and develop, and ensure brand standards are delivered and all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.
The responsibility:
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise.
- Confident demonstrating/applying products to customers while making recommendations to achieve sales and targets.
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs.
- Passionate about the industry and trends.
- Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required.
- Pro-actively engage with clients to develop customer loyalty.
- Contact clients with information on new ranges, products and in-store events.
- Own the planning and delivery of in-store events in conjunction with the store and brands.
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times.
- Support with stock counts and other operational duties.
- Be a Brand Expert through positive promotion of product and company image at all times.
- Support the store management team.
- Perform as a team player, participating in all activities to contribute to the store objectives.
- Ensure compliance with all policies and procedures.
- Champion our company culture and values.
The Requirements:
- Experience within luxury or premium retail at a management level.
- Vast knowledge and passion of luxury retail including building brand relationships.
- A background managing a team of managers.
- Proven track record of internal progression and development.
- Must be able to work well under pressure and to strict deadlines.
- Able to work a flexible schedule based on the company needs.
The person:
- Demonstrates a high level of personal energy.
- Confident, assertive and personable.
- Positive and enthusiastic with a can do attitude.
- Great communication skills.
- Self-driven to upskill and learn.
- Resilient and resourceful.
- A natural coach and leader.
The Rewards:
- Basic salary £34,722 per annum.
- Weekly/Monthly & Quarterly Commercial Bonuses.
- Commission led bonuses across a wide range of products.
- Monthly Group Rewards and Recognition.
- Join the Fearless1000 Incentive Scheme.
- Holiday pay.
- 40% In-store Uniform Discount.
- Bike to work scheme.
- Group Wide 20% Discount across all Frasers Group brands.
Floor Manager in Dundee employer: FRASERS
Contact Detail:
FRASERS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager in Dundee
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into the company's values, products, and latest trends. This will not only impress your interviewers but also help you connect with their vision.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your passion for fashion and your experience in luxury retail to really stand out.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Remember, they’re looking for someone who can inspire customers and lead a team, so be confident and personable.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your genuine interest in the role.
We think you need these skills to ace Floor Manager in Dundee
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share specific examples of how you've engaged with the industry and any relevant experiences that showcase your enthusiasm for luxury retail.
Highlight Your Leadership Skills: As a Floor Manager, you'll be leading a team, so make sure to emphasise your management experience. Talk about how you've coached and developed others in previous roles, and how you can bring that expertise to our team.
Demonstrate Your Product Knowledge: We want to see that you know your stuff! Include details about your familiarity with luxury brands and products, and how you've used that knowledge to enhance customer experiences in the past.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and get you started on this exciting journey with StudySmarter.
How to prepare for a job interview at FRASERS
✨Know Your Products Inside Out
As a Floor Manager, you'll need to demonstrate excellent product knowledge. Before the interview, make sure you research the brand and its products thoroughly. Be prepared to discuss specific items, their features, and how they can benefit customers. This will show your passion for fashion and your ability to inspire clients.
✨Showcase Your Leadership Skills
Since this role involves coaching and developing a team, be ready to share examples of your leadership experience. Think of situations where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and drive sales results, as this is crucial for the position.
✨Demonstrate Your Customer Engagement Techniques
Customer loyalty is key in luxury retail. Prepare to discuss how you engage with clients and build relationships. Share specific strategies you've used to connect with customers, such as follow-ups on new products or personalising their shopping experience. This will illustrate your commitment to delivering a world-class client experience.
✨Emphasise Your Adaptability
The retail environment can be fast-paced and unpredictable. Be ready to talk about how you've handled pressure and met strict deadlines in previous roles. Provide examples that showcase your resilience and resourcefulness, as these traits are essential for a Floor Manager who needs to maintain high standards while managing operational tasks.
