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- Tasks: Be the face of our restaurant, ensuring a smooth dining experience for guests.
- Company: Join Malmaison, a vibrant brand known for unforgettable dining experiences.
- Benefits: Enjoy flexible shifts, generous discounts, and fully funded apprenticeships.
- Why this job: Make memories with guests while developing your career in a supportive environment.
- Qualifications: No experience needed, just a passion for customer service and a willingness to learn.
- Other info: Work with a team that values sustainability and offers wellness initiatives.
OTE Up to £12.95 per Hour (Including TRONC) plus Generous Company Benefits, Training & Development
Rate of Pay / Hours: OTE Up to £12.95 per Hour (Including TRONC) plus Generous Company Benefits, Training & Development / 36 Hours Per week
Type of Contract: Permanent
Location: York
Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for Life with Malmaison.
In this role you will be the face of the restaurant, you'll help control the flow, and communicate with the Kitchen and the restaurant management to ensure a smooth and controlled dining experience for our guests.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences.
Experience isn’t a deal breaker but a passion for great customer service and a willingness to learn new skills is essential.
Do you want to be part of something different, working with the best food, drink and a brand you can be proud of? We create memories that our guests never forget. This could be the next step for you into a F&B Management role – we actively encourage internal development and progression. Onwards and upwards.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme– free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- Moved to a chemical free cleaning system in our bedrooms and public areas.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Waiter/ Waitress, Malmaison employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress, Malmaison
✨Tip Number 1
Familiarise yourself with Malmaison's brand and values. Understanding their commitment to customer service and the unique dining experience they offer will help you stand out during the interview process.
✨Tip Number 2
Showcase your passion for hospitality. Even if you lack experience, demonstrating enthusiasm for providing excellent customer service can make a strong impression on the hiring team.
✨Tip Number 3
Be prepared to discuss your availability and flexibility. Since the role requires working various shifts, showing that you can adapt to different schedules will be beneficial.
✨Tip Number 4
Highlight any previous experience in fast-paced environments, even if it's not directly related to waiting tables. Skills like teamwork, communication, and time management are highly valued in this role.
We think you need these skills to ace Waiter/ Waitress, Malmaison
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Waiter/Waitress position at Malmaison. Understand the key responsibilities and the skills required, such as a passion for customer service and the ability to communicate effectively.
Tailor Your CV: When crafting your CV, highlight any relevant experience in hospitality or customer service, even if it's informal. Emphasise your willingness to learn and adapt, as this is crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Malmaison that appeal to you, such as their commitment to training and development, and how you can contribute to creating memorable guest experiences.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at Frasers Hospitality
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for providing excellent customer service. Share any relevant experiences where you went above and beyond to ensure a great experience for guests.
✨Demonstrate Flexibility
Since the role requires working various shifts, highlight your availability and willingness to adapt to different schedules. This shows that you are committed to meeting the needs of the restaurant.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with difficult customers or managing busy periods. Think of examples from past experiences or hypothetical scenarios to showcase your problem-solving skills.
✨Research Malmaison's Values
Familiarise yourself with Malmaison's brand values and mission. Being able to discuss how your personal values align with theirs will demonstrate your genuine interest in the company and its culture.
