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- Tasks: Be the face of our restaurant and ensure a smooth dining experience for guests.
- Company: Join the vibrant team at Malmaison, part of Frasers Hospitality.
- Benefits: Enjoy discounted stays, dining perks, and wellness benefits.
- Why this job: Kickstart your career in hospitality with flexible shifts and growth opportunities.
- Qualifications: Passion for customer service and a willingness to learn are key.
- Other info: Great team culture with pathways into management roles.
Overview
Waiter / Waitress role at Malmaison, Frasers Hospitality in Liverpool. Permanent contract with a competitive rate up to £12.90 OTE including tronc, for 12-hour shifts. Open 7 days a week with flexible shift patterns discussed at interview.
Responsibilities
- Be the face of the restaurant and help control the dining flow.
- Communicate with the Kitchen and restaurant management to ensure a smooth and controlled guest experience.
- Support guests from greeting to service, ensuring high standards of hospitality.
- Collaborate with team members during busy periods, especially evenings and weekends.
Qualifications
- Experience isn’t a deal-breaker; a passion for great customer service and a willingness to learn new skills is essential.
- Interest in career development and brand training is beneficial.
Benefits & Perks
- Heavily discounted staff rates at Malmaison, Hotel du Vin and Frasers Hospitality; rooms from £65 per night.
- Discounted Friends and Family rate; 50% off best available rate.
- Discounts on dining in Brasseries and Bistros; 35% off your bill.
- Fully funded Apprenticeships and comprehensive brand training.
- High street discounts and wellness benefits; cycle-to-work scheme; Healthcare Cash Plans.
- Referral bonuses up to £1,500; wellness days and charitable sponsorships.
- Uniform provision and complimentary stays on select anniversaries, with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential support 24/7.
Company & Culture
Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers committed to diversity and inclusion.
Location & Employment Type
- Liverpool, England, United Kingdom
- Full-time, Permanent
We actively encourage internal development and progression within the brand. We create memorable guest experiences and offer pathways into Food & Beverage management roles.
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Waiter/ Waitress, Malmaison employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress, Malmaison
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a coffee or a meal. This way, you can chat with staff and get a feel for the atmosphere, which will help you stand out during your interview.
✨Tip Number 2
Practice your people skills! Role-play common scenarios you might face as a waiter or waitress. Think about how you'd handle tricky customers or busy shifts. This will show your passion for great customer service when it counts.
✨Tip Number 3
Show off your teamwork! During the interview, share examples of how you've worked well with others in the past. Malmaison values collaboration, so let them know you're ready to jump in and support your team during those busy evenings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and perks that come with working at Malmaison, so don’t miss out!
We think you need these skills to ace Waiter/ Waitress, Malmaison
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your passion for customer service and how you can bring a positive vibe to our team at Malmaison.
Tailor Your Application: Make sure to tailor your application to the Waiter/Waitress role. Highlight any relevant experience or skills that match what we’re looking for, even if it’s just a willingness to learn and grow with us!
Keep It Clear and Concise: We appreciate a straightforward application. Keep your writing clear and to the point, so we can easily see why you’d be a great fit for our restaurant. No need for fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Malmaison.
How to prepare for a job interview at Frasers Hospitality
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the menu at Malmaison. Understanding the dishes and drinks will not only impress the interviewers but also show your genuine interest in the role. It’s a great way to demonstrate your passion for customer service!
✨Showcase Your People Skills
As a waiter or waitress, communication is key. During the interview, share examples of how you've successfully interacted with customers in the past. Highlight any experiences where you’ve gone above and beyond to ensure a great dining experience, as this aligns perfectly with the restaurant's focus on hospitality.
✨Be Ready for Teamwork Questions
Expect questions about teamwork, especially since the role involves collaborating with kitchen staff and other team members. Prepare specific examples of how you’ve worked effectively in a team, particularly during busy periods. This will show that you can handle the fast-paced environment at Malmaison.
✨Express Your Willingness to Learn
Since experience isn’t a deal-breaker, make sure to convey your eagerness to learn and grow within the company. Discuss any relevant training or skills you’re interested in developing, such as brand training or career progression opportunities. This will resonate well with their commitment to internal development.