Waiter/ Waitress

Waiter/ Waitress

Royal Tunbridge Wells Full-Time No home office possible
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At a Glance

  • Tasks: Be the face of our restaurant, ensuring a smooth dining experience for guests.
  • Company: Join Frasers Hospitality, known for creating unforgettable guest memories.
  • Benefits: Enjoy flexible shifts, competitive pay, and amazing perks like discounted stays and high street discounts.
  • Why this job: Kickstart your career with training opportunities and a vibrant work culture focused on growth.
  • Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
  • Other info: We promote sustainability and offer volunteer days for charities.

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Job Title, Brand

Salary £12.3 – 40 Hours Per Week

Type of Contract: Permanent

Location: Tunbridge

Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for Life with Hotel Du Vin.

In this role you will be the face of the restaurant, you\’ll help control the flow, and communicate with the Kitchen and the restaurant management to ensure smooth and controlled dining experience for our guests.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We\’ll help you be \’The Difference\’ between good and great guest experiences.

Do you want to be part of something different, working with the best food, drink and a brand you can be proud of.

We create memories that our guests never forget. This could be the next step for you into a F&B Management role – we actively encourage internal development and progression. Onwards and upwards

In Addition To Competitive Rates Of Pay We Offer

  • Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
  • Discounted Friends and Family Room Rate with 50% off best available rate.
  • 35% off your bill when you dine in our Brasseries and Bistros
  • Fully funded Apprenticeship programmes that support you in developing your career
  • High Street Discounts on a range of high street shops, experiences, holidays and much much more
  • Cycle to work scheme – save up to 40% on a wide range of bikes
  • Healthcare Cash Plans – dental, optical, medical and more available from £5 per month
  • Referral schemes that pay up to £1500 (just for getting your mates jobs!)
  • A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
  • We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
  • We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
  • We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
  • We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
  • Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals

  • 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
  • We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
  • We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
  • Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Management and Manufacturing

  • Industries

    Hospitality

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Waiter/ Waitress employer: Frasers Hospitality

Frasers Hospitality is an exceptional employer that prioritises employee growth and well-being, offering competitive pay alongside a wealth of benefits including heavily discounted accommodation rates, comprehensive training programmes, and a supportive work culture. Located in the picturesque Royal Tunbridge Wells, our team enjoys flexible working hours, opportunities for career advancement, and a commitment to sustainability, making it a rewarding place to build a meaningful career in hospitality.
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Contact Detail:

Frasers Hospitality Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Waiter/ Waitress

✨Tip Number 1

Familiarise yourself with the menu and the restaurant's offerings. Knowing the dishes and drinks inside out will not only impress during your interview but also show your genuine interest in the role.

✨Tip Number 2

Demonstrate your customer service skills by sharing relevant experiences. Think of specific instances where you went above and beyond for a guest, as this will highlight your ability to create memorable dining experiences.

✨Tip Number 3

Be prepared to discuss your flexibility regarding shifts. Since the role requires working evenings and weekends, showing that you're adaptable and willing to work varied hours can set you apart from other candidates.

✨Tip Number 4

Research Frasers Hospitality and their values. Understanding their commitment to sustainability and employee development can help you align your answers with their mission, making you a more attractive candidate.

We think you need these skills to ace Waiter/ Waitress

Excellent Communication Skills
Customer Service Orientation
Teamwork and Collaboration
Time Management
Attention to Detail
Multitasking Abilities
Problem-Solving Skills
Knowledge of Food and Beverage
Cash Handling Skills
Adaptability to Different Shifts
Positive Attitude
Ability to Work Under Pressure
Basic Math Skills
Conflict Resolution Skills

Some tips for your application 🫡

Understand the Role: Before applying, make sure to thoroughly read the job description for the Waiter/Waitress position at Frasers Hospitality. Understand the key responsibilities and skills required, such as communication with the kitchen and management, to tailor your application effectively.

Craft a Tailored CV: Highlight relevant experience in hospitality or customer service on your CV. Use specific examples that demonstrate your ability to provide excellent guest experiences, manage dining flow, and work in a team environment.

Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Frasers Hospitality and how your skills align with their values of creating memorable guest experiences.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.

How to prepare for a job interview at Frasers Hospitality

✨Know the Menu

Familiarise yourself with the restaurant's menu and any special dishes. Being able to discuss the food and drink offerings confidently will impress the interviewers and show your enthusiasm for the role.

✨Demonstrate Customer Service Skills

Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations and ensure a positive dining experience for guests.

✨Show Flexibility

Since the role requires working various shifts, be ready to discuss your availability and willingness to adapt to different schedules. This shows that you are committed and can meet the demands of the job.

✨Ask Insightful Questions

Prepare thoughtful questions about the company culture, training opportunities, and career progression. This demonstrates your interest in the role and your desire to grow within the organisation.

Waiter/ Waitress
Frasers Hospitality
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