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For Companies At a Glance
- Tasks: Be the face of our restaurant, ensuring a smooth dining experience for guests.
- Company: Join the vibrant team at Hotel du Vin in York.
- Benefits: Enjoy competitive pay, discounts, and wellness support.
- Why this job: Perfect for those who love hospitality and want to grow their skills.
- Qualifications: Experience in guest-facing roles and great communication skills.
- Other info: Flexible hours with opportunities for career development and sustainability initiatives.
Location: York
Type of Contract / Hours: Part-Time / 25 hours per week
Salary: £12.30ph plus TRONC, Generous Company Benefits, Training & Development
Responsibilities
- Be the face of the restaurant, help control the flow, and communicate with the Kitchen and restaurant management to ensure a smooth and controlled dining experience for our guests.
- Participate in career training and internal development opportunities to support your growth.
- Work to brand standards and deliver high-quality guest experiences.
Qualifications / Requirements
- Experience in guest-facing roles is preferred.
- Willingness to work flexible hours including evenings and weekends.
- Excellent communication and teamwork skills.
What We Offer / Benefits
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes and extensive brand training.
- High Street Discounts on a range of stores, experiences, holidays and more.
- Cycle to work scheme – save up to 40% on bikes.
- Healthcare Cash Plans (dental, optical, medical and more).
- Referral schemes paying up to £1500.
- Uniform provided and maintained.
- Wellness campaigns and National Campaign Days; pays attention to employee wellbeing.
- Wagestream for access to earned wages in real time.
- Complimentary stays on 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
- Support as a sponsor of The Brain Charity for neurological conditions support.
- Employee Assistance Programme – free, confidential advice 24/7 for you and your family.
Sustainability & Company Culture
- 100% of electricity from renewable energy; wind farms are a primary source.
- Minimum 70% waste recycling across hotels; driven by staff and Sustainability Council.
- Chemical-free cleaning in bedrooms and public areas; enzyme-based eco-friendly kitchen systems.
- Volunteer to work for sustainable charities 2 days per year on full pay.
Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Waiter/ Waitress employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress
✨Tip Number 1
Get to know the restaurant scene in York! Familiarise yourself with local dining spots and trends. This will not only help you during interviews but also show your passion for the industry.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to get comfortable talking about your experiences and how you can contribute to a smooth dining experience at Hotel du Vin.
✨Tip Number 3
Be flexible with your availability. Since the role requires evenings and weekends, showing that you're open to working these shifts can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there!
We think you need these skills to ace Waiter/ Waitress
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. A friendly tone can go a long way in a guest-facing role like this.
Tailor Your Application: Make sure to tailor your application to the Waiter/Waitress position at Hotel du Vin. Highlight any relevant experience and skills that match the job description, especially your communication and teamwork abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for our team. Remember, we’re looking for quality over quantity!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Hotel du Vin!
How to prepare for a job interview at Frasers Hospitality
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's menu and any special dishes. This will not only impress your interviewers but also show that you're genuinely interested in the role and ready to provide excellent service.
✨Show Off Your Communication Skills
As a waiter or waitress, communication is key. During the interview, practice clear and confident speaking. Share examples of how you've effectively communicated with guests or team members in past roles.
✨Demonstrate Team Spirit
Highlight your teamwork experience. Discuss times when you collaborated with others to enhance guest experiences or resolve issues. This shows that you understand the importance of working together in a busy restaurant environment.
✨Be Ready for Scenario Questions
Prepare for questions about how you'd handle specific situations, like dealing with a difficult customer or managing a busy shift. Think through your responses ahead of time so you can demonstrate your problem-solving skills and composure under pressure.
