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- Tasks: Be the face of our restaurant, ensuring a smooth dining experience for guests.
- Company: Frasers Hospitality, Malmaison & Hotel Du Vin - a welcoming and inclusive employer.
- Benefits: Competitive pay, flexible shifts, discounts on stays and meals, and wellness perks.
- Why this job: Join a vibrant team and create unforgettable memories for our guests.
- Qualifications: Passion for customer service; experience is a bonus but not essential.
- Other info: Opportunities for career progression and nationally recognised training available.
Overview
Location: Birmingham
We are Frasers Hospitality, Malmaison & Hotel Du Vin – an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Role
Waiter / Waitress, Brand
Responsibilities
- In this role you will be the face of the restaurant, you\’ll help control the flow, and communicate with the Kitchen and the restaurant management to ensure smooth and controlled dining experience for our guests.
- We are open 7 days a week 365 days a year and need people to work a range of shifts and days; shift patterns and contracted hours can be discussed at interview.
- We create memories that our guests never forget. This could be the next step for you into a F&B Management role – we actively encourage internal development and progression.
Requirements & expectations
- Experience isn\’t a deal breaker but a passion for great customer service and a willingness to learn new skills is essential.
- Do you want to be part of something different, working with the best food, drink and a brand you can be proud of.
Training & Development
- If you are looking for career training we offer nationally recognised apprenticeships which sit alongside our detailed brand training.
- We\’ll help you be \’The Difference\’ between good and great guest experiences.
Shifts & Compensation
Rate of Pay £12.30 / 8 Hours per week. We offer great flexibility if required with evening and weekend busy periods and a range of shifts.
Benefits & Perks
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeship programmes
- High Street Discounts on a range of shops, experiences, holidays and more
- Cycle to work scheme
- Healthcare Cash Plans
- Referral schemes that pay up to £1500
- A decent uniform
- Wellness & National Campaign Days Calendar
- Wagestream – real-time access to pay
- Complimentary stays on 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
- We are a sponsor of The Brain Charity
- Employee Assistance Programme – free, confidential advice 24/7
Sustainability
- 100% of electricity from renewable energy
- Recycle a minimum of 70% of hotel waste
- Chemical-free cleaning in bedrooms and public areas
- Volunteer to work for sustainable charities 2 days per year on full pay
How to apply
Interested? Click Apply Now. We look forward to hearing from you.
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Waiter/ Waitress employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a coffee or a meal. This way, you can see how the staff interact and get a feel for the atmosphere. Plus, it shows your genuine interest in the place!
✨Tip Number 2
Practice your customer service skills! Think about how you'd handle different situations with guests. Role-play with a friend or family member to boost your confidence. Remember, it's all about creating memorable experiences!
✨Tip Number 3
Be ready to show your passion! During the interview, share why you love working in hospitality and what makes you excited about this role. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to us. Plus, we love seeing candidates who take that extra step to connect with our brand!
We think you need these skills to ace Waiter/ Waitress
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re excited about creating memorable experiences for our guests!
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences. Mention any previous roles or situations where you’ve excelled in a fast-paced environment – it’ll make you stand out to us!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Waiter/Waitress role.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Frasers Hospitality
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's menu before the interview. This shows your enthusiasm and helps you answer questions about food and drink pairings, which is crucial for a Waiter/Waitress role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Even if you lack direct experience, think of times when you've helped others or worked in a team to create a positive experience.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. Practise handling common dining scenarios, like dealing with a difficult customer or taking an order efficiently. This will demonstrate your ability to think on your feet.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about training opportunities or the team culture. This shows your interest in the role and that you're thinking about your future with the company.
