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- Tasks: As a Room Attendant, you'll ensure guest satisfaction through high-quality service and cleanliness.
- Company: Frasers Hospitality is a global leader in serviced apartments, known for its friendly and collaborative culture.
- Benefits: Enjoy opportunities for growth, a supportive team environment, and the chance to create memorable experiences.
- Why this job: Join a passionate team dedicated to customer service and making guests smile every day.
- Qualifications: Previous experience in a similar role and a strong passion for customer service are essential.
- Other info: This role offers a chance to develop leadership skills while working in beautiful locations across the UK.
Room Attendant, Hotel Du Vin
Rate of Pay: £12.50 per hour
Contract Type: Full Time
Location: Edinburgh
Working as part of the Housekeeping team you will ensure all guest bedrooms within the hotel are cleaned on a daily basis to the highest of standards. You will have an eye for detail and naturally high standards to meet our guests expectations of a perfect night’s stay.
Hotel du Vin provide a range of luxury and boutique hotels in 18 landmark locations around the United Kingdom. Synonymous with style and hospitality, Hotel du Vin offers exquisite accommodation with a relaxing atmosphere throughout our chain of hotels along with sumptuous food and wine in our trademark Hotel du Vin Bistros.
Working as a Room Attendant you will be interacting with our Guests so conversational English is essential, as is the ability to work on your own for periods of time. You will be a vital cog in the Hotel Du Vin machine ensuring all bedrooms are clean and tidy for our guests arrival and continued stays.
Need flexibility… You will predominantly work set shifts, usually between 9am – 3pm, 5 days out of 7. Shift start times can be flexible between 9am – 10am. If desired earlier start times can be discussed at interview as well as flexible contracts or just weekend work.
Being a Room Attendant is hard work and will require a level of fitness in order to complete this vital role. Full training in the use of chemicals and equipment will be provided.
Experience in a similar role isn\’t required but a positive attitude and desire to make a difference within the hotel is essential.
We actively encourage internal development and progression and Hotel Du Vin is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.
In Addition To Competitive Rates Of Pay We Offer
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
- We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
- We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Interested? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Room Attendant employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with Frasers Hospitality's core values: collaborative, real, respectful, and progressive. During your interactions, whether in person or online, demonstrate how you embody these values in your work ethic and customer service approach.
✨Tip Number 2
Research the specific properties owned by Frasers Hospitality in the UK, such as Fraser Suites and Park International Hotel. Understanding their unique offerings and guest experiences can help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 3
Network with current or former employees of Frasers Hospitality on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Room Attendant role.
✨Tip Number 4
Prepare to discuss your previous experience in housekeeping or customer service roles. Be ready to share specific examples of how you've contributed to guest satisfaction and worked effectively within a team, as these are key aspects of the Room Attendant position.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Room Attendant. Tailor your application to highlight relevant experience and skills that align with what Frasers Hospitality is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Frasers Hospitality that resonate with you, such as their commitment to customer service and team collaboration.
Highlight Relevant Experience: In your CV, emphasise any previous experience in housekeeping or customer service roles. Use bullet points to clearly outline your achievements and how they relate to the responsibilities of a Room Attendant.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for the role of a Room Attendant.
How to prepare for a job interview at Frasers Hospitality
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for providing excellent customer service. Share specific examples of how you've gone above and beyond to ensure guest satisfaction in previous roles.
✨Highlight Attention to Detail
As a Room Attendant, attention to detail is crucial. Be prepared to discuss how you maintain high standards in cleanliness and organisation, and provide examples of how this has positively impacted guest experiences.
✨Demonstrate Team Spirit
Frasers Hospitality values teamwork. Talk about your experience working in a team environment, how you contribute to a positive atmosphere, and any instances where you supported colleagues to achieve common goals.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to manage time effectively or resolve conflicts, and be ready to share these stories.
