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- Tasks: As a Room Attendant, you'll ensure guest satisfaction through high-quality housekeeping services.
- Company: Frasers Hospitality is a global leader in serviced apartments, known for its friendly and collaborative culture.
- Benefits: Enjoy discounted rates, apprenticeship programmes, high street discounts, and wellness initiatives.
- Why this job: Join a passionate team dedicated to creating memorable experiences for guests while developing your skills.
- Qualifications: Experience in a similar role, attention to detail, and a passion for customer service are essential.
- Other info: Work with a company committed to sustainability and employee wellbeing, offering flexible pay options.
The predicted salary is between 10300 - 18200 £ per year.
ROOM ATTENDANT, FRASER SUITES
Rate of Pay / Hours: £12.40 p/h/ 20 hours per week/ 5 days over 7 Type of Contract : Part time Location : Fraser Suites Glasgow
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.
What you will be doing as a Room Attendant;
Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Fraser Suites Glasgow! As Room Attendant, you will ensure total guest satisfaction, providing efficient, courteous, and high level of service within the Housekeeping Department. You will be responsible for all rooms, public areas, corridors and back of house areas. Overseeing any outsourced staff when required. You may also occasionally interact with customers, supporting all other operations departments during your shift. You may be required form time to time to staff our continental breakfast room .
You are an enthusiastic and hardworking individual with a passion for providing an excellent customer experience. You will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember.
What we’re looking for:
Room Attendant employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with Fraser Suites Glasgow and their core values: collaborative, real, respectful, and progressive. Show how you embody these values during your interactions, as cultural fit is crucial for them.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles when networking. Connect with current or former employees on platforms like LinkedIn to gain insights and possibly a referral.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to create memorable experiences for guests.
✨Tip Number 4
Be ready to demonstrate your attention to detail and time management skills during any informal chats or interviews. Consider bringing up instances where these skills made a difference in your previous roles.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or customer service. Emphasise your attention to detail and teamwork skills, as these are crucial for the Room Attendant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your enthusiasm for creating memorable experiences for guests. Mention specific examples from your past roles that demonstrate your commitment to excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your time management skills and any leadership experience you have. This will show that you are capable of overseeing outsourced staff and managing your responsibilities effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Room Attendant position.
How to prepare for a job interview at Frasers Hospitality
✨Show Your Passion for Customer Service
As a Room Attendant, your enthusiasm for providing excellent customer experiences is crucial. Be prepared to share specific examples of how you've gone above and beyond in previous roles to ensure guest satisfaction.
✨Highlight Attention to Detail
Attention to detail is key in housekeeping. During the interview, mention instances where your keen eye for detail made a difference, whether it was in cleaning, organising, or ensuring a pleasant environment for guests.
✨Demonstrate Team Spirit
Frasers Hospitality values teamwork. Be ready to discuss how you work collaboratively with others, perhaps by sharing a story about a successful team project or how you supported colleagues in a busy environment.
✨Prepare for Scenario Questions
You may be asked how you would handle specific situations, such as dealing with a difficult guest or managing time effectively during busy shifts. Think through potential scenarios and your responses ahead of time to show your problem-solving skills.