Reservation Agent

Reservations Agent, Frasers Hospitality EMEA

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values: collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture fosters continual learning and development for our staff.

What you will be doing as a Reservations Agent

You will contribute to delivering exceptional customer service, ensuring guest comfort and satisfaction in a polite and professional manner. You will ensure all reservations are recorded and confirmed in line with company policy, cross‑sell and upsell on initial enquiries. You will assist the sales team in maintaining open communication with clients and key accounts and help contribute to a culture of enthusiasm and success within the team and across the business. You will own business targets and work efficiently, feeling confident as part of a team and helping others thrive and reach their highest potential.

What We’re Looking For

• You have proven experience in a similar role.
• Excellent attention to detail and time‑management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team who share the same passion to create memorable experiences for guests.
• You would like to build upon your leadership and team management skills.
• Multilingual.
• You must be eligible to work in the UK.

In Addition To Competitive Rates Of Pay We Offer

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street discounts on a range of shops, experiences, holidays and more.
• Cycle to Work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1,500 for getting your friends a job.
• Uniforms are provided.
• We have Wellness & National Campaign Days promoting different activities throughout the year.
• We work with Wagestream giving instant access to your pay as it’s earned; Wagestream is a tool for everyday life that lets you get paid the way you want.
• We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice available 24/7.

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single‑use plastics from our day‑to‑day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations.
• We have moved to a chemical‑free cleaning system in our properties and an enzyme‑based eco‑friendly system for our apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Frasers Hospitality is an equal‑opportunity employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.