Reservation Agent

Reservation Agent – Frasers Hospitality

Join to apply for the Reservation Agent role at Frasers Hospitality.

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. Our culture is built on shared vision and the four core values: collaborative, real, respectful, and progressive. Passionate about promoting from within, we foster continual learning and development for our staff.

What You Will Be Doing as a Reservation Agent

You will contribute to delivering exceptional customer service, ensuring guest comfort and satisfaction in a polite and professional manner. You will record and confirm all reservations in line with company policy, be responsible for cross‑selling and upselling on initial enquiries, and assist the sales team in maintaining open communications with clients and key accounts. You will help contribute to a culture of enthusiasm and success within the team and across the business.

What We’re Looking For

• German speaking required
• You have proven experience in a similar role.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team that shares the same passion to create memorable experiences for guests.
• You would like to build upon your leadership and team management skills.
• Multilingual (German required; additional languages welcome).
• You must be eligible to work in the UK.

Competitive Rates Of Pay And Additional Benefits

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support career development.
• High Street Discounts on a range of shops, experiences, holidays and more.
• Cycle to work scheme – save up to 40% on a wide variety of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1,500 for successful hires.
• Uniforms are provided.
• Wellness & National Campaign Days encourage activities throughout the year.
• Wagestream gives instant access to pay as it’s earned, providing real‑time wage tracking and savings tools.
• Strong focus on wellbeing and mental health; fully qualified Mental Health First Aiders are available at each property.
• Employee Assistance Programme – free, confidential advice available 24/7.

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy.
• We recycle, removed single‑use plastics, and are Green Tourism members, with all UK properties boasting Silver or Bronze accreditations.
• We use a chemical‑free cleaning system and an enzyme‑based eco‑friendly system for apartment kitchens.
• We volunteer to work for sustainable charities for two days per year on full pay instead of normal workplace.

Frasers Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.