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- Tasks: Deliver exceptional guest service and create memorable experiences at Malmaison.
- Company: Join the vibrant team at Malmaison, a leading hospitality brand.
- Benefits: Enjoy competitive pay, generous discounts, and career development opportunities.
- Why this job: Be the face of our hotel and make a real impact on guest experiences.
- Qualifications: Passion for hospitality and a friendly attitude are essential.
- Other info: Opportunities for apprenticeships and a supportive work environment.
Receptionist, Malmaison
Rate of pay: Up to £13.50 per hour including Generous Company Benefits, Training & Development
Location: Cheltenham
Type of contract/ Hours: Permanent / Full-Time / 40 hours per week
We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.
Responsibilities
- Deliver excellent guest service, ensuring the guest experience at Malmaison is the best it can be whilst dealing with queries of all shapes and sizes.
- Set the tone for the visit and ensure everything goes above and beyond before guests leave.
- Provide a natural hospitality charm and passion for service.
- Strive to deliver celebrity service and ensure high standards.
- Contribute to the creation of memorable experiences for guests.
Qualifications
We actively encourage internal development and progression. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.
Benefits
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- We work with Wagestream giving instant access to your pay as it’s earned. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
- We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year round.
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Hospitality
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Receptionist, Malmaison employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, Malmaison
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Malmaison. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their vibe.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. So, brush up on your communication skills and think about how you can create memorable experiences for guests. Role-play with a friend if you need to!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you walk into that interview. It shows you care about the role and the company.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining the Malmaison family. Plus, it’s super easy to navigate!
We think you need these skills to ace Receptionist, Malmaison
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you can bring that friendly charm to our team.
Tailor Your Application: Make sure to customise your application to fit the role of a receptionist at Malmaison. Highlight any relevant experience or skills that match what we’re looking for, like your ability to deliver excellent guest service and create memorable experiences.
Show Enthusiasm: We love seeing candidates who are genuinely excited about the opportunity! In your application, express why you want to work with us at Malmaison and how you can contribute to our vibrant team culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Frasers Hospitality
✨Know Your Stuff
Before heading into the interview, make sure you know the ins and outs of Malmaison. Familiarise yourself with their values, the services they offer, and what sets them apart in the hospitality industry. This will show your genuine interest and help you connect with the interviewers.
✨Show Off Your Personality
As a receptionist, you'll be the face of the hotel, so let your friendly and energetic personality shine through. Practice answering questions with a smile and enthusiasm, and don’t hesitate to share personal anecdotes that highlight your passion for guest service.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various guest situations. Think about past experiences where you provided excellent service or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewers. Inquire about the team culture, training opportunities, or how they measure success in the receptionist role. This shows your eagerness to learn and grow within the company.
