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- Tasks: As a Receptionist, you'll create memorable experiences for guests and manage daily reception duties.
- Company: Frasers Hospitality is a global leader in serviced apartments, known for exceptional hospitality.
- Benefits: Enjoy competitive pay, discounts, wellness programmes, and access to your earnings through Wagestream.
- Why this job: Join a passionate team focused on customer service and personal development in a vibrant environment.
- Qualifications: Experience in a similar role, excellent communication skills, and a passion for customer service are essential.
- Other info: We promote sustainability and offer volunteer days for charitable work with full pay.
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values: collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
As Receptionist, you will contribute to the first impression of our guests at check-in and will play a key part in delivering exceptional customer service, ensuring that our guests leave with a smile on their face. You will be involved with all day-to-day reception duties and will ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently.
You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver, this role will help you develop these skills further, often being the bridge of communication between customer and management.
What we’re looking for:
- You have proven experience in a similar role.
- Excellent attention to detail and time management skills.
- You are an enthusiastic individual with a passion for customer service.
- You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
- You would like to build upon your leadership and team management skills.
- You must be eligible to work in the UK.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your friends a job!).
- Uniforms are provided.
- We have Wellness & National Campaign Days which promote and encourage different activities throughout the year.
- We work with Wagestream giving instant access to your pay as it’s earned.
- We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy.
- We recycle, have removed single-use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations.
- We have moved to a chemical-free cleaning system in our properties and an enzyme-based eco-friendly system for our apartment kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Receptionist, Frasers Hospitality employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, Frasers Hospitality
✨Tip Number 1
Familiarise yourself with Frasers Hospitality's core values: collaborative, real, respectful, and progressive. During your interactions, whether in person or over the phone, demonstrate how you embody these values in your customer service approach.
✨Tip Number 2
Research common guest queries and issues that arise in a reception role. Being prepared with solutions or responses can showcase your problem-solving skills and enthusiasm for providing excellent customer service.
✨Tip Number 3
Network with current or former employees of Frasers Hospitality on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you become more comfortable handling various guest interactions and queries, making you stand out as a candidate.
We think you need these skills to ace Receptionist, Frasers Hospitality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise skills like attention to detail, time management, and teamwork, as these are key for the Receptionist position at Frasers Hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for creating memorable experiences for guests. Mention specific examples from your past roles that demonstrate your ability to handle guest queries and work effectively in a team.
Highlight Relevant Skills: In your application, clearly outline your communication and problem-solving skills. These are essential for the role, as you will be the bridge between guests and management. Use specific examples to illustrate how you've successfully navigated similar situations in the past.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role. Consider asking a friend to review it as well.
How to prepare for a job interview at Frasers Hospitality
✨Show Your Passion for Customer Service
As a Receptionist, your enthusiasm for customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Team Spirit
Frasers Hospitality values collaboration. Highlight your ability to work well within a team by discussing past experiences where you contributed to a positive team environment or helped resolve conflicts.
✨Emphasise Attention to Detail
Attention to detail is key in a reception role. Prepare to discuss how you manage tasks efficiently and ensure accuracy in your work, especially when handling guest requests and queries.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to handle difficult guests or unexpected challenges, and explain how you resolved them effectively.
