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- Tasks: Create memorable experiences for guests and ensure smooth front office operations.
- Company: Frasers Hospitality, a global leader in serviced apartments and hotel residences.
- Benefits: Competitive pay, discounts, wellness programmes, and career development opportunities.
- Why this job: Join a passionate team and make a real impact on guest satisfaction.
- Qualifications: Experience in customer service, excellent communication, and teamwork skills.
- Other info: Sustainability-focused workplace with volunteer opportunities and mental health support.
RECEPTIONIST, Fraser Hospitality
Rate of Pay £12.90 / 0 Hours
Type of Contract
Location
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.
What you will be doing as a Receptionist;
Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Fraser Suites Glasgow! As Receptionist, you will contribute to the first impression of our guests at check in and will play a key part in delivering exceptional customer service, ensuring that our guests leave with a smile on their face. You will be involved with all day-to-day reception duties and will ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently.
You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further, often being the bridge of communication between customer and management.
What we’re looking for:
- You have proven experience in a similar role.
- Excellent attention to detail and time management skills.
- You are an enthusiastic individual with a passion for customer service.
- You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
- You would like to build upon your leadership and team management skills.
- You must be eligible to work in the UK.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your friends a job!).
- Uniforms are provided.
- We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
- We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
- We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
- Employee Assistance Programme– free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy.
- We recycle, have removed single use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a focus for everyone.
- We have moved to a chemical free cleaning system in our properties and an enzyme based eco-friendly system for our apartment kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Interested?? Click Apply Now
Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Receptionist, Frasers Hospitality employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, Frasers Hospitality
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Frasers Hospitality. Understand their values and what makes them tick. This way, you can show how you align with their mission and culture during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can create memorable experiences for guests.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you arrive for your interview. It shows you care about the role and the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Receptionist, Frasers Hospitality
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love seeing candidates who are enthusiastic and passionate about customer service, so don’t be afraid to express why you want to join our team at Frasers Hospitality.
Tailor Your Experience: Make sure to highlight your relevant experience in similar roles. We’re looking for proven skills in customer service and attention to detail, so connect your past experiences to what we do here at Frasers Hospitality.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role of Receptionist.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Frasers Hospitality.
How to prepare for a job interview at Frasers Hospitality
✨Know the Company
Before your interview, take some time to research Frasers Hospitality. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to create memorable experiences for guests, which is at the heart of the role.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, problem-solving, and handling guest queries. Practising your responses can help you feel more confident during the interview. Remember to highlight your attention to detail and time management skills, as these are crucial for the position.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you respect the company and understand the importance of presentation in creating a welcoming environment for guests.
