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- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring their needs are met.
- Company: Join the vibrant team at Hotel Du Vin, part of Frasers Hospitality.
- Benefits: Enjoy competitive pay, generous discounts, and career development opportunities.
- Why this job: Make a real impact on guest experiences in a dynamic hospitality environment.
- Qualifications: Bring your natural charm and passion for service to our team.
- Other info: Access wellness initiatives and sustainability efforts while enjoying a supportive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Role: Receptionist, Malmaison
Location: Cheltenham
Type of contract / Hours: Permanent / Full-Time / 40 hours per week
We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison. You will be the face of our hotel, welcome guests, handle queries, and ensure a high standard of service throughout their visit. This role offers a clear progression path and opportunities for internal development within Malmaison.
Responsibilities
You are the first and last point of contact for guests. You will set the tone for the visit, respond to guest queries of all shapes and sizes, and ensure that everything is running smoothly before guests leave. You will strive to deliver a memorable guest experience with high standards and a positive, can-do attitude.
Requirements / Qualifications
You must have a natural hospitality charm and a passion for service. You should enjoy working with people and making guests feel welcome, with the ability to handle diverse guest needs.
Development & Career Growth
Malmaison supports internal development and progression. This role could lead to supervisory opportunities; the company actively encourages internal progression. There is an apprenticeship scheme available after probation.
Benefits
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night
- Discounted Friends and Family Room Rate with 50% off best available rate
- 35% off dining in Brasseries and Bistros
- Fully funded Apprenticeship programmes
- High Street discounts on a range of shops, experiences, holidays and more
- Cycle to work scheme
- Healthcare cash plans
- Referral schemes paying up to £1500
- Uniform provided
- Wellness & National Campaign Days calendar and related activities
- Wagestream – access to earned wages between pay cycles
- Complimentary stays on 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
- Employer sponsorship of The Brain Charity
- Employee Assistance Programme – free, confidential support 24/7
Our Sustainability Goals
- 100% of electricity from renewable sources
- Recycle a minimum of 70% of hotel waste
- Chemical-free cleaning in bedrooms/public areas; enzyme-based system in kitchens
- Volunteer to work for sustainable charities 2 days per year on full pay
Interested? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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Receptionist employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with Hotel Du Vin's services and values. When you walk in for that interview, your passion for hospitality should shine through.
✨Tip Number 2
Practice your greeting skills! As a receptionist, you'll be the face of the hotel. Role-play with a friend or family member to nail that warm welcome and friendly vibe that guests will love.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from past experiences where you’ve handled tricky situations. This will show that you can keep calm under pressure and ensure guest satisfaction.
✨Tip Number 4
Finally, apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Frasers Hospitality. Good luck!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: As a receptionist, you're the first face guests see, so let your personality shine through in your application. Use a friendly tone and share a bit about what makes you passionate about hospitality.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or hospitality. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for Hotel Du Vin. Be specific about your passion for service and how you can contribute to creating memorable guest experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Frasers Hospitality
✨Show Your Hospitality Charm
As a receptionist, your natural charm and passion for service are key. During the interview, let your personality shine through. Share examples of how you've made guests feel welcome in previous roles or situations.
✨Know the Hotel Inside Out
Familiarise yourself with Hotel Du Vin and its offerings. Research their values, services, and any recent news. This will not only impress the interviewers but also help you answer questions about how you can contribute to their guest experience.
✨Prepare for Common Questions
Think about common receptionist interview questions, like how you handle difficult guests or manage multiple tasks. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
