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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have an unforgettable experience.
- Company: Join Malmaison, a vibrant hotel brand known for its unique charm and hospitality.
- Benefits: Enjoy discounted stays, high street discounts, and fully funded apprenticeship programmes.
- Why this job: Kickstart your career in hospitality while making guests smile every day.
- Qualifications: A passion for service and a natural charm in hospitality.
- Other info: Opportunities for internal development and progression within the company.
Overview
Receptionist, Malmaison
£13.13 Per Hour, 20 Hours
Permanent Contract
Oxford
We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison.
You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.
You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.
As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.
High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?
At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.
We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.
Benefits
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar and Wagestream access for wages
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
- We are a proud sponsor of The Brain Charity
- Employee Assistance Programme – free, confidential advice available 24/7
Our Sustainability Goals
- 100% of our electricity is generated using renewable energy
- We recycle a minimum of 70% of the waste from our hotels
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens
- Volunteer to work for sustainable charities 2 days per year on full pay
Interested?? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
Industries
- Hospitality
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Receptionist employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Malmaison. Understand their values, what they stand for, and their unique offerings. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. Think about how you'd handle guest queries or complaints. The more comfortable you are with these situations, the more confident you'll be during the real deal.
✨Tip Number 3
Dress to impress! As the face of Malmaison, your appearance matters. Choose an outfit that reflects the hotel's vibe while still being professional. A polished look can make a great first impression and set the tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and passionate side. Remember, we’re looking for someone who embodies that natural hospitality charm.
Tailor Your Application: Make sure to customise your application to fit the role of a receptionist at Malmaison. Highlight your experience in customer service and any relevant skills that show you can deliver that celebrity service our guests expect. We love seeing how you connect with our values!
Show Your Enthusiasm: Let us know why you’re excited about this opportunity! Whether it’s the chance to work in a vibrant hotel environment or the perks we offer, sharing your enthusiasm can really make your application stand out. We want to see that you’re eager to join our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining the Malmaison family. We can’t wait to hear from you!
How to prepare for a job interview at Frasers Hospitality
✨Show Your Hospitality Charm
As a receptionist, your personality is key! Make sure to showcase your friendly and energetic nature during the interview. Practice a warm greeting and be ready to share examples of how you've made guests feel welcome in previous roles.
✨Know the Company Inside Out
Do your homework on Malmaison! Familiarise yourself with their values, services, and sustainability goals. This will not only impress your interviewers but also help you align your answers with what they stand for.
✨Prepare for Common Scenarios
Think about the types of queries you might encounter as a receptionist. Prepare responses for common guest questions or complaints. This shows that you’re proactive and ready to handle any situation with ease.
✨Dress to Impress
First impressions matter, especially in hospitality! Choose an outfit that reflects professionalism while still being comfortable. A smart appearance will set the right tone for your interview and show that you take the opportunity seriously.
