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- Tasks: Be the friendly face of Fraser Suites, ensuring guests have a memorable experience from check-in to check-out.
- Company: Join Frasers Hospitality, a global leader in serviced apartments with a commitment to exceptional service and staff development.
- Benefits: Enjoy discounts, career development programmes, wellness initiatives, and flexible pay options through Wagestream.
- Why this job: This role offers a chance to enhance your customer service skills while being part of a supportive team culture.
- Qualifications: Previous experience in a similar role and a passion for customer service are essential.
- Other info: We promote sustainability and offer paid volunteer days for charitable work.
The predicted salary is between 19300 - 27000 £ per year.
RECEPTIONIST, Fraser Hospitality
16,100 / 24 minimum
Permanent
Fraser Suites Kensington
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.
What you will be doing as a Receptionist;
Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Fraser Suites Glasgow! As Receptionist, you will contribute to the first impression of our guests at check in and will play a key part in delivering exceptional customer service, ensuring that our guests leave with a smile on their face. You will be involved with all day-to-day reception duties and will ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently.
You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further, often being the bridge of communication between customer and management.
What we’re looking for:
- You have proven experience in a similar role.
- Excellent attention to detail and time management skills.
- You are an enthusiastic individual with a passion for customer service.
- You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
- You would like to build upon your leadership and team management skills.
- You must be eligible to work in the UK.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your friends a job!).
- Uniforms are provided.
- We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
- We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
- We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy.
- We recycle, have removed single use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a focus for everyone.
- We have moved to a chemical free cleaning system in our properties and an enzyme based eco-friendly system for our apartment kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Interested?? Click Apply Now
Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Receptionist employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Fraser Hospitality's core values: collaborative, real, respectful, and progressive. During your interactions, whether in person or over the phone, demonstrate how you embody these values in your customer service approach.
✨Tip Number 2
Research the specific properties under Fraser Hospitality in the UK, especially Fraser Suites Glasgow. Knowing the unique features and services they offer will help you engage more meaningfully during interviews and show your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your previous experience in similar roles by highlighting specific examples where you provided exceptional customer service. This will showcase your ability to create memorable experiences for guests, which is a key aspect of the Receptionist position.
✨Tip Number 4
Network with current or former employees of Fraser Hospitality if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise skills such as attention to detail, time management, and teamwork, which are crucial for the Receptionist position at Fraser Hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create memorable experiences for guests. Mention specific examples from your past roles that demonstrate your problem-solving skills and enthusiasm.
Highlight Relevant Skills: In your application, clearly outline your communication skills and any leadership or team management experience. This will show that you are not only a good fit for the role but also someone who can contribute positively to the team culture.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for a Receptionist role.
How to prepare for a job interview at Frasers Hospitality
✨Show Your Passion for Customer Service
As a Receptionist, your enthusiasm for customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Team Spirit
Frasers Hospitality values collaboration. Highlight your ability to work well within a team by discussing past experiences where you contributed to a positive team environment or helped resolve conflicts.
✨Exhibit Attention to Detail
Attention to detail is key in this role. During the interview, mention instances where your meticulous nature has positively impacted guest experiences or operational efficiency.
✨Prepare for Common Scenarios
Expect to be asked how you would handle various guest queries or complaints. Practise responses to common scenarios, showcasing your problem-solving skills and ability to remain calm under pressure.
