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- Tasks: Support hotel operations in Housekeeping, Food and Beverage, and Front Office.
- Company: Frasers Hospitality is a global leader in serviced apartments and hotel residences.
- Benefits: Enjoy competitive pay, discounts, wellness programmes, and career development opportunities.
- Why this job: Join a passionate team dedicated to creating memorable guest experiences in a supportive environment.
- Qualifications: Experience in a similar role, strong attention to detail, and a passion for customer service.
- Other info: Work with a company committed to sustainability and employee wellbeing.
Rate of Pay / Hours: £12.40 per Hour plus Generous Company Benefits, Training & Development
Type of Contract: Permanent
Location: London
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. Our staff are connected through our shared vision and four core values: collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience.
What you will be doing as a General Assistant:
As a General Assistant, you will support all operational departments within the hotel, including Housekeeping, Food and Beverage, and Front Office, providing guests with first-class service and helping the hotel work together as one team. You are a flexible and enthusiastic individual with a passion for customer service. You will enjoy working as part of a team who all share the same passion – to create memorable experiences for our guests. If you are an excellent team player and problem solver, this role will help you develop these skills further.
What we’re looking for:
- You have proven experience in a similar role.
- Excellent attention to detail and time management skills.
- You are an enthusiastic individual with a passion for customer service.
- You enjoy working as part of a team.
- You would like to build upon your leadership and team management skills.
- You must be eligible to work in the UK.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of shops, experiences, holidays, and more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 for referring friends.
- Uniforms are provided.
- Wellness & National Campaign Days promoting various activities throughout the year.
- We work with Wagestream giving instant access to your pay as it’s earned.
- We are passionate about wellbeing and mental health, working towards having qualified Mental Health First Aiders in each property.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy.
- We recycle and have removed single-use plastics from our operations, with all UK properties holding Silver or Bronze accreditations from Green Tourism.
- We have moved to a chemical-free cleaning system and an enzyme-based eco-friendly system for our apartment kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
PIH General Assistant employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PIH General Assistant
✨Tip Number 1
Familiarise yourself with Frasers Hospitality's core values: collaborative, real, respectful, and progressive. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've gone above and beyond for guests in past positions. This will show your passion for creating memorable experiences, which is key for the General Assistant role.
✨Tip Number 3
Research the Park International Hotel and its services. Being knowledgeable about the hotel’s offerings will allow you to engage in meaningful conversations during interviews and demonstrate your genuine interest in the position.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the role, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace PIH General Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the General Assistant position. Tailor your application to highlight how your experience aligns with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles in hospitality or customer service. Provide specific examples of how you demonstrated excellent attention to detail and teamwork.
Show Enthusiasm for Customer Service: Express your passion for providing first-class service in your application. Use phrases that convey your enthusiasm for creating memorable experiences for guests, as this is a key aspect of the role.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the General Assistant role.
How to prepare for a job interview at Frasers Hospitality
✨Show Your Passion for Customer Service
As a General Assistant, your enthusiasm for customer service is key. Be prepared to share specific examples of how you've gone above and beyond to ensure guests have a memorable experience.
✨Demonstrate Teamwork Skills
This role requires you to work closely with various departments. Highlight your ability to collaborate effectively with others and provide examples of successful teamwork in your previous roles.
✨Emphasise Attention to Detail
Attention to detail is crucial in hospitality. During the interview, mention instances where your keen eye for detail has positively impacted your work, whether in housekeeping or food service.
✨Express Willingness to Learn and Grow
Frasers Hospitality values continual learning and development. Share your eagerness to build upon your skills and take advantage of the training opportunities they offer, showing that you're committed to personal and professional growth.
