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- Tasks: As a Night Receptionist, you'll create memorable experiences and handle guest check-ins.
- Company: Frasers Hospitality is a global leader in serviced apartments, offering luxurious stays across multiple continents.
- Benefits: Enjoy competitive pay, discounts, wellness programmes, and instant access to your earnings with Wagestream.
- Why this job: Join a passionate team focused on exceptional customer service and personal development in a vibrant environment.
- Qualifications: Experience in a similar role, strong attention to detail, and a passion for customer service are essential.
- Other info: We promote sustainability and offer volunteer days for charitable work, plus uniforms provided.
The predicted salary is between 24000 - 36000 £ per year.
4 ON 4 OFF / NIGHT RECEPTIONIST
Fraser Suites Queens Gate
£13.20ph / 42 hours
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.
Working as a Night Receptionist;
Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Fraser Suites Edinburgh! As Night Receptionist, you will contribute to the first impression of our guests at check in and will play a key part in delivering exceptional customer service. Being a part of the Nights team, you will be involved in the day-to-day reception duties as well as well as ensure the accurate competition of the daily night audit in a timely fashion. You will ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently.
You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further, often being the bridge of communication between customer and management.
What we’re looking for:
- You have proven experience in a similar role.
- Excellent attention to detail and time management skills.
- You are an enthusiastic individual with a passion for customer service.
- You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
- You would like to build upon your leadership and team management skills.
- You must be eligible to work in the UK.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your friends a job!).
- Uniforms are provided.
- We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
- We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
- We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy.
- We recycle, have removed single use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a focus for everyone.
- We have moved to a chemical free cleaning system in our properties and an enzyme based eco-friendly system for our apartment kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Interested?? Click Apply Now
Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Night Receptionist employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with Frasers Hospitality's core values: collaborative, real, respectful, and progressive. During your interactions, whether in person or over the phone, demonstrate how you embody these values in your customer service approach.
✨Tip Number 2
Highlight your experience in similar roles by preparing specific examples of how you've handled guest queries and provided exceptional service. This will show that you understand the importance of creating memorable experiences for guests.
✨Tip Number 3
Research the local area around Canary Wharf and be ready to share insights or recommendations with guests. This knowledge can set you apart as a Night Receptionist who goes above and beyond to enhance their stay.
✨Tip Number 4
Prepare to discuss your time management skills and how you handle multiple tasks during busy periods. Being able to articulate your strategies for staying organised will demonstrate your readiness for the fast-paced environment of a night reception role.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like attention to detail, time management, and teamwork, as these are crucial for the Night Receptionist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create memorable experiences for guests. Mention specific examples from your past roles that demonstrate your skills and enthusiasm.
Highlight Relevant Skills: In your application, clearly outline your communication and problem-solving skills. These are essential for dealing with guest queries and ensuring smooth operations at the front desk.
Show Your Flexibility: Since the role requires working nights, mention your flexibility and willingness to adapt to different shifts. This shows your commitment to the job and your understanding of the demands of the position.
How to prepare for a job interview at Frasers Hospitality
✨Show Your Passion for Customer Service
As a Night Receptionist, your role revolves around creating memorable experiences for guests. Be prepared to share specific examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Demonstrate Attention to Detail
This position requires excellent attention to detail, especially when handling guest check-ins and completing night audits. Highlight any relevant experience where your meticulous nature made a difference in your previous jobs.
✨Emphasise Teamwork Skills
Frasers Hospitality values collaboration. Be ready to discuss how you work effectively within a team, perhaps by sharing a story about a successful project or task you completed with colleagues.
✨Prepare for Problem-Solving Scenarios
As the bridge between customers and management, you'll need strong problem-solving skills. Think of a challenging situation you've faced in the past and how you resolved it, as this will showcase your ability to handle guest queries professionally.
