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For Companies At a Glance
- Tasks: Manage hotel operations overnight, ensuring guest satisfaction and safety.
- Company: Frasers Hospitality, a leading name in the hospitality industry.
- Benefits: Discounted stays, dining perks, wellness support, and career progression opportunities.
- Why this job: Join a dynamic team and make a difference in guests' experiences every night.
- Qualifications: Night shift experience preferred; excellent communication skills are a must.
- Other info: Flexible shifts with potential for advancement to supervisory roles.
The predicted salary is between 26500 - 35000 £ per year.
Overview
Job Title: Night Porter
Hotel du Vin Cheltenham
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.
Responsibilities
- Oversee the running of the hotel from sundown to sunrise.
- Manage the Food & Beverage Department of the hotel during the night.
- Welcome guests to the hotel in a friendly and helpful manner.
- Keep public areas immaculate and prepare meeting and event spaces for the next day.
- Assist guests with their luggage and deal with enquiries.
- Carry out nightly Health and Safety audits.
Note: The role involves working nights and flexible shifts; experience of night shift work is essential.
Requirements
- Experience of working in a similar role is beneficial and experience of night shift work is essential.
- Be organised and an excellent communicator.
- Willingness to work a range of shifts and days; 7 days a week, 365 days a year with flexible patterns discussed at interview.
Benefits and progression
- A share of TRONC / Service Charge.
- Meals provided on duty and all breaks are paid.
- Annual pay review.
- 4 on / 4 off shift patterns available.
- Staff room discounts, with rooms from £65 per night at partner brands; discounted Friends and Family Room Rate; 35% off dining in Brasseries and Bistros.
- Fully funded Apprenticeship programmes and additional career training.
- High Street Discounts on a range of shops, experiences, holidays and more.
- Cycle to work scheme; Healthcare Cash Plans from £5 per month.
- Referral schemes paying up to £1500.
- Uniform provided; Wellness & National Campaign Days.
- Wagestream pay access option.
- Complimentary stays on anniversary visits with Dinner, Bed & Breakfast.
- We sponsor The Brain Charity.
- Employee Assistance Programme – free, confidential advice 24/7.
Our Sustainability Goals
- 100% of electricity from renewable sources, with wind farms in the UK.
- Recycle a minimum of 70% of hotel waste.
- Chemical-free cleaning system in bedrooms and public areas; enzyme-based eco-friendly system in kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay.
Apply
Interested? Click Apply Now.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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Night Porter employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Chat with people in the hospitality industry, especially those who work at Frasers Hospitality. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Be ready to shine in interviews! Prepare some examples of how you've handled guest interactions or managed responsibilities during night shifts. Show them you're the perfect fit for keeping things running smoothly after dark.
✨Tip Number 3
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It shows you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a Night Porter role where guest interaction is key.
Tailor Your Application: Make sure to tailor your application to the Night Porter position at Frasers Hospitality. Highlight any relevant experience you have, especially in night shifts or hospitality roles. This shows us that you understand what we’re looking for and that you’re genuinely interested in the job.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to outline your skills and experiences, making it easier for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re getting all the latest updates about the role and our company. We can’t wait to hear from you!
How to prepare for a job interview at Frasers Hospitality
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Porter does at Frasers Hospitality. Familiarise yourself with the responsibilities like overseeing hotel operations at night and managing the Food & Beverage Department. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Night Porter, you'll need to be an excellent communicator. During the interview, highlight any past experiences where you've successfully interacted with guests or handled enquiries. Use specific examples to demonstrate your ability to maintain a friendly and helpful manner, which is key for this position.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various situations, such as dealing with a guest complaint or conducting a Health and Safety audit. Think of scenarios from your previous experience and prepare concise responses that showcase your problem-solving skills and ability to stay organised under pressure.
✨Ask About Career Progression
Frasers Hospitality offers opportunities for advancement, so don't hesitate to ask about potential career paths during your interview. This shows your ambition and interest in growing within the company. It also gives you insight into how they support employee development, which is a great sign!
