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- Tasks: Ensure guests have a memorable experience and manage check-ins.
- Company: Leading global hospitality brand with a focus on exceptional service.
- Benefits: Discounted accommodation rates, apprenticeships, wellness programs, and more.
- Why this job: Join a team dedicated to sustainability and exceptional guest experiences.
- Qualifications: Experience in a similar role and a passion for customer service.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
A leading global hospitality brand is seeking a Night Receptionist for their Fraser Suites in Greater London. You will play a key role in ensuring guests have a memorable experience, managing check-ins, and addressing queries.
Ideal candidates will have:
- Experience in a similar role
- Strong attention to detail
- A passion for customer service
Benefits include:
- Discounted accommodation rates
- Apprenticeships
- Wellness programs
- And more
Join a team dedicated to exceptional service and sustainability.
Night Front Desk Specialist - Guest Experience employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Desk Specialist - Guest Experience
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when applying for roles like the Night Front Desk Specialist.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Since this role is all about guest experience, think of examples from your past that showcase your customer service skills and attention to detail. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Do some mock interviews with a friend or in front of the mirror. Focus on articulating your passion for hospitality and how you can contribute to creating memorable experiences for guests at Fraser Suites.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team dedicated to exceptional service and sustainability.
We think you need these skills to ace Night Front Desk Specialist - Guest Experience
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch service. Share any relevant experiences where you went above and beyond for guests, as this will resonate with our commitment to exceptional service.
Highlight Your Attention to Detail: As a Night Front Desk Specialist, attention to detail is crucial. Make sure to mention specific examples from your past roles that demonstrate your ability to manage check-ins and address queries accurately and efficiently.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that align with the Night Receptionist role. We want to see how you fit into our team at Fraser Suites.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Frasers Hospitality
✨Know the Brand
Before your interview, take some time to research the hospitality brand. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Front Desk Specialist, your role revolves around guest experience. Prepare examples from your past roles where you went above and beyond for a customer. Highlight your problem-solving skills and how you handle difficult situations with grace and professionalism.
✨Attention to Detail is Key
In this position, attention to detail is crucial. Be ready to discuss how you ensure accuracy in tasks like check-ins and managing queries. You might even want to bring up specific instances where your keen eye for detail made a difference in a guest's experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows that you’re not just interested in any job, but specifically in contributing to their team. Consider asking about their sustainability initiatives or how they support employee development.
