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- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and maintaining brand standards.
- Company: Join the vibrant Malmaison Manchester Deansgate team.
- Benefits: Competitive pay, flexible shifts, discounts, and career development opportunities.
- Why this job: Be the heartbeat of the hotel, creating memorable experiences for guests.
- Qualifications: Experience in hospitality and night shifts preferred, excellent communication skills required.
- Other info: Enjoy a dynamic work environment with opportunities for progression and sustainability initiatives.
The predicted salary is between 13 - 16 £ per hour.
Malmaison Manchester Deansgate £12.50ph / 28 hours Permanent position.
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring the standards of the brand are maintained. As guests sleep soundly in their beds, the Nights team keep everything running like clockwork.
Your role as Night Porter will involve:
- Taking responsibility for the Food & Beverage Department of the hotel during the night.
- Welcoming guests to the hotel in a friendly and helpful manner.
- Ensuring that the public areas are kept immaculate, including cleaning public areas and preparing meeting and event spaces ready for the next day.
- Assisting guests with their luggage and dealing with any enquiries.
- Carrying out nightly Health & Safety audits.
You will be organised and an excellent communicator. Experience of working in a similar role is beneficial and experience of night shift work is essential. We are open 7 days a week, 365 days a year, and need people to work a range of shifts and days, offering great flexibility if required. Shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognised apprenticeships alongside our detailed brand training. Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.
In addition to competitive rates of pay, we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy, mostly from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Interested? Click Apply Now. Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Night Porter in Manchester employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Manchester
✨Tip Number 1
Get to know the hotel! Before your interview, take a stroll around Malmaison Manchester Deansgate. Familiarise yourself with the vibe and the layout. This will help you feel more confident and show the interviewers that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Night Porter, you'll be interacting with guests and handling their queries. Try role-playing common scenarios with a friend or family member to get comfortable with your responses.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you've had to manage multiple tasks at once. This will demonstrate that you can keep everything running smoothly during the night shift.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Night Porter in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for the Night Porter role.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in night shifts or hospitality roles. We love seeing how your past experiences can contribute to making our guests' stays memorable!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences. Avoid fluff and focus on what makes you a great candidate for the Night Porter position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re genuinely interested in joining our team at Malmaison Manchester Deansgate.
How to prepare for a job interview at Frasers Hospitality
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Porter does. Familiarise yourself with the responsibilities like managing guest expectations, overseeing the Food & Beverage Department, and conducting Health & Safety audits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Night Porter, excellent communication is key. Prepare examples of how you've effectively communicated with guests or team members in past roles. Think about times when you resolved issues or made someone feel welcome. This will demonstrate your ability to handle guest enquiries and create a positive atmosphere.
✨Highlight Your Organisational Skills
Being organised is crucial for this role, especially when managing multiple tasks during the night shift. Bring up specific instances where you've successfully juggled responsibilities, like cleaning public areas while assisting guests. This will show that you can keep everything running smoothly, even during busy times.
✨Emphasise Flexibility and Team Spirit
Since the hotel operates 365 days a year, flexibility is important. Be ready to discuss your availability and willingness to work various shifts. Also, mention your experience working as part of a team, as collaboration is essential in ensuring a great guest experience during the night.
