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- Tasks: Lead the Front Office team to create unforgettable guest experiences.
- Company: Join Frasers Hospitality, a global leader in serviced apartments.
- Benefits: Enjoy discounts, wellness programmes, and career development opportunities.
- Why this job: Make a real impact on guest satisfaction in a vibrant environment.
- Qualifications: Experience in hospitality, strong communication, and leadership skills required.
- Other info: Embrace sustainability and enjoy a supportive workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
Location: 12 – 26 St Giles Street, Edinburgh, United Kingdom, EH1 1PT
Employment: Full‑time, 4 on / 4 off shift pattern
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold‑standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa.
What you’ll be doing as a Guest Relations Manager:
- To maintain levels of service that consistently exceed the expectations of our guests and ensure we are giving positive memorable experiences for our guests.
- Provide leadership and support to all members of the Front Office team, ensuring they are equipped to fulfil their duties whilst being the Management representative during these hours.
- To build a culture of feedback sharing and improvements with all teams.
- To understand the importance of music, lighting, temperature, flowers, cleanliness and language in the department to ensure the correct ambience is maintained at all times.
- To ensure all Front office meets targets.
- To support the Front of House Manager in achieving all set targets and budgets through the year.
- To ensure billing and control of revenues are maintained at all times.
- To explore all sales opportunities through up‑selling techniques and working with our Senior Sales Manager.
What you need:
- You have proven experience in a similar role.
- Excellent attention to detail and time management skills.
- You are an enthusiastic individual with a passion for customer service.
- You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
- You would like to build upon your leadership and team management skills.
- To ensure effective daily communication with Front of House, Maintenance and Housekeeping along with the senior Management Team.
- You have a hands‑on attitude with attention to detail and experience in working in the Front Office Department.
- If you are an excellent communicator and problem solver, this role will help you develop these skills further, bridging communication between customer and management.
Please note to be considered for this role you must be eligible to work in the UK.
Benefits:
- Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your friends a job).
- Uniforms are provided.
- We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
- We work with Wagestream giving instant access to your pay as it’s earned.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
- Additional day off for your birthday.
- Bonus Plan based on clear and transparent KPI’s.
- Life Assurance.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy.
- We recycle, have removed single‑use plastic from our day‑to‑day operation and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations.
- We have moved to a chemical free cleaning system in our properties with an enzyme based eco‑friendly system for apartment kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Guest Relations Manager employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Frasers Hospitality on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest relations. Think about how you can showcase your passion for customer service and leadership skills. We want to see that enthusiasm shine through!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you show up for your interview. It shows you care about the role and the company.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Remind them why you’re excited about the opportunity to join their team!
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for customer service shine through. We want to see how you create memorable experiences for guests, so share specific examples from your past roles that highlight your passion and dedication.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for, especially in areas like leadership and teamwork.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your relevant experience and skills effectively. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us quickly and securely. Plus, you’ll get a feel for our brand and values while you’re at it!
How to prepare for a job interview at Frasers Hospitality
✨Know Your Guest Experience
Before the interview, dive deep into what makes a memorable guest experience. Research Frasers Hospitality's values and think about how you can align your past experiences with their commitment to gold-standard hospitality.
✨Showcase Your Leadership Skills
As a Guest Relations Manager, you'll need to lead a team effectively. Prepare examples of how you've inspired and supported your team in previous roles. Highlight any feedback culture initiatives you've implemented to show you're all about collaboration.
✨Master the Details
Attention to detail is crucial in this role. Be ready to discuss how you've maintained high standards in service, cleanliness, and ambience in your previous positions. Bring up specific instances where your attention to detail made a difference.
✨Communicate Like a Pro
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. Think about how you can bridge communication between guests and management, and be prepared to share examples of how you've done this before.
