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- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring their stay is unforgettable.
- Company: Join a leading hotel chain in York with a vibrant team atmosphere.
- Benefits: Enjoy discounted stays, professional development, and a fun work environment.
- Why this job: Make a real difference in guests' experiences while growing your career in hospitality.
- Qualifications: A passion for customer service and a friendly personality are essential.
The predicted salary is between 24000 - 36000 £ per year.
A leading hotel chain in York seeks a passionate and energetic receptionist to join their team. You will be the first and last point of contact for guests, ensuring high standards of customer service and making their experience memorable.
Ideal candidates will have a natural charm for hospitality and a desire to grow within the company, enjoying perks like discounted stays and internal development programs.
Guest Experience Host | Front Desk Receptionist employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host | Front Desk Receptionist
✨Tip Number 1
Be yourself! When you walk into that interview, let your natural charm shine through. Remember, they’re looking for someone who can create memorable experiences for guests, so show them your passion for hospitality.
✨Tip Number 2
Do your homework on the hotel chain! Knowing their values and what makes them stand out will help you connect with the interviewers. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions related to customer service. Think about how you would handle tricky situations with guests. This will help you feel more confident and prepared when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Guest Experience Host | Front Desk Receptionist
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences where you've gone above and beyond for guests or customers. We want to see that natural charm you have!
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that align with the job description. We appreciate when candidates take the time to connect their background to what we’re looking for.
Be Personable and Engaging: Since you'll be the first and last point of contact for our guests, your written application should reflect your friendly personality. Use a warm tone and don’t be afraid to let your character come through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the perks we offer, like discounted stays and development programs!
How to prepare for a job interview at Frasers Hospitality
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share personal experiences where you went above and beyond for a guest or how you enjoy creating memorable moments for others.
✨Know the Hotel Inside Out
Do your homework on the hotel chain before the interview. Familiarise yourself with their values, services, and any recent news. This will not only impress the interviewers but also help you tailor your answers to align with their brand.
✨Practice Common Reception Scenarios
Prepare for role-play scenarios that might come up during the interview. Think about how you would handle difficult guests or unexpected situations. This shows that you’re ready to tackle challenges head-on and ensures you can provide excellent customer service.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. Inquire about the team culture, opportunities for growth, or how they measure guest satisfaction. This demonstrates your interest in the role and your desire to contribute positively to the team.
