Front Office Manager, Malmaison

Join to apply for the Front Office Manager, Malmaison role at Frasers Hospitality

2 days ago Be among the first 25 applicants

Join to apply for the Front Office Manager, Malmaison role at Frasers Hospitality

Rate of Pay / Hours: £37,500 Per Annum plus Generous Company Benefits, Training & Development / 45 Hours per Week

Type of Contract: Permanent

Location: London

Be the face of our hotel, get paid for doing what you love, enjoy loads of perks and benefits, learn something new, and build a lifelong career with Malmaison.

Are high standards second nature to you? Do you love people and making guests smile every day, knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drinks, and a brand you will be proud of? We love Food, Wine, and Cocktails—almost as much as you do!

As Front Office Manager, you and your team are the first and last people our guests see. You set the tone for their visit and ensure everything exceeds expectations from check-in to departure. You will manage the Reception and Nights teams, ensuring all audits and checks are completed while providing exceptional service.

We create memorable experiences for our guests. This could be your next step into a Senior HOD position within Malmaison—we actively encourage internal development and progression, Onwards and Upwards.

Interested? Click Apply Now

In addition to competitive pay, we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality, starting from £65 per night.
• Discounted Friends and Family Room Rate with 50% off the best available rate.
• 35% off your bill when dining in our Brasseries and Bistros.
• Fully funded Apprenticeship programs supporting your career development.
• High Street Discounts on various shops, experiences, holidays, and more.
• Cycle to work scheme—save up to 40% on bikes.
• Healthcare Cash Plans—dental, optical, medical, and more from £5/month.
• Referral schemes paying up to £1500 for successful hires.
• A professional uniform that looks sharp and modern.
• Wellness & National Campaign Days promoting activities like Pay Day Lunches, Mental Health Awareness, and more.
• Access to Wagestream for instant pay and financial management tips.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries with Dinner, Bed & Breakfast.
• Support for neurological health through our sponsorship of The Brain Charity.
• Employee Assistance Programme offering confidential advice 24/7.

Plus, after probation, you will receive:

• Private Medical Healthcare
• Bonus Plan based on KPIs
• Critical Illness Cover
• Life Assurance

Our Sustainability Goals include:

• 100% renewable energy usage, mainly from UK Wind Farms
• Recycling at least 70% of hotel waste
• Chemical-free cleaning systems and eco-friendly kitchen practices
• Volunteering for sustainable charities, two days per year, paid

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunities employers and welcome all qualified applicants regardless of race, sex, disability, religion, sexual orientation, or age.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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