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- Tasks: Lead the Front Office team to create unforgettable guest experiences.
- Company: Frasers Hospitality, a global leader in serviced apartments and hotel residences.
- Benefits: Competitive salary, career development, and a supportive team culture.
- Why this job: Join a passionate team dedicated to delivering gold standard hospitality.
- Qualifications: Experience in guest relations and a passion for customer service.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world's leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. Our staff are connected through our shared vision and four core values: collaborative, real, respectful, and progressive. We are passionate about promoting from within, and our culture is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK, including Fraser Suites, Fraser Place, and Fraser Residence, as well as Park International Hotel. These properties provide guests with a comfortable and luxurious experience, perfect for both business and leisure travellers.
Responsibilities:
- Maintain levels of service that consistently exceed guest expectations and deliver positive memorable experiences.
- Provide leadership and support to all members of the Front Office team, ensuring they are equipped to fulfil their duties while acting as the Management representative during these hours.
- Build a culture of feedback sharing and improvement with all teams.
- Ensure the correct ambience (music, lighting, temperature, flowers, cleanliness and language) is maintained at all times and work in accordance with Standard Operating Procedures.
- Meet Front Office targets and support the Front of House Manager in achieving set targets and budgets.
- Maintain billing and revenue control at all times.
- Explore sales opportunities through up-selling techniques and work with the Senior Sales Manager.
Qualifications:
- Proven experience in a similar role.
- Excellent attention to detail and time management skills.
- Enthusiastic individual with a passion for customer service.
- Team-oriented mindset focused on creating memorable guest experiences.
- A desire to build upon leadership and team-management skills.
- Effective daily communication with Front of House, Maintenance, Housekeeping and senior Management.
You have proven experience in a similar role with excellent communication skills, being able to lead and inspire people to be their best. You are an enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team that shares the same passion – to create memories that our guests will remember. You have a hands-on attitude with attention to detail and experience in the Front Office Department. If you are an excellent communicator and problem solver, this role will help you develop these skills further, bridging communication between customer and management. Eligibility to work in the UK is required.
To prioritise and elevate the guest experience across all levels of the hotel, you will take the lead from the Front of House area. You'll be responsible for ensuring all staff deliver world-class service, uphold the 'Frasers Standard' across all departments, and support the FOH Management and Operations Manager who you will report directly to.
Guest Relations Manager in Edinburgh employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Frasers Hospitality. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up and shine! If you can, visit the property or attend any events they host. This gives you a chance to meet the team and show off your enthusiasm for the role in person.
✨Tip Number 3
Prepare for the interview by diving deep into Frasers' values and culture. Think about how your experience aligns with their focus on customer service and teamwork – be ready to share specific examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Frasers family.
We think you need these skills to ace Guest Relations Manager in Edinburgh
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about creating memorable experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for at Frasers Hospitality.
Highlight Leadership Skills: As a Guest Relations Manager, leadership is key! Be sure to emphasise any previous experience where you’ve led a team or contributed to a positive work culture. We’re all about collaboration and respect, so show us how you embody these values.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at Frasers Hospitality
✨Know Your Guest Relations Inside Out
Before the interview, brush up on your knowledge of guest relations and hospitality standards. Familiarise yourself with Frasers Hospitality's values and how they translate into exceptional guest experiences. This will show that you’re not just interested in the role but also aligned with their mission.
✨Showcase Your Leadership Skills
As a Guest Relations Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to inspire and motivate others, as this is crucial for creating a positive atmosphere.
✨Demonstrate Your Customer Service Passion
Be ready to discuss specific instances where you went above and beyond for a guest. Share stories that illustrate your enthusiasm for customer service and how you’ve created memorable experiences. This will resonate well with the interviewers who value a guest-centric approach.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
