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- Tasks: Lead a team to deliver exceptional guest experiences and service excellence.
- Company: A leading global hospitality brand with a focus on memorable stays.
- Benefits: Competitive benefits, personal development opportunities, and a vibrant team environment.
- Why this job: Join us to inspire others and create unforgettable moments for guests.
- Qualifications: Proven customer service skills and strong communication abilities.
- Other info: Dynamic role in a thriving hospitality setting with growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading global hospitality brand is seeking a Guest Relations Manager in Edinburgh to oversee service excellence and team leadership in the Front Office. The role requires proven customer service skills and the capacity to inspire staff to create memorable experiences. If you excel in communication and have a hands-on attitude, this position offers the chance to thrive in a vibrant team. Join us for opportunities in personal development and competitive benefits.
Guest Experience Leader – Elevate Memorable Stays in Edinburgh employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Leader – Elevate Memorable Stays in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal meet-up, let your passion for guest experience shine through. Share stories that highlight your customer service skills and how you've made stays memorable.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you’ve had to handle difficult guests or inspire your team. Practising these responses will help you feel more confident and ready to impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Guest Experience Leader – Elevate Memorable Stays in Edinburgh
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for creating memorable experiences shine through. Share specific examples of how you've gone above and beyond in customer service roles to make guests feel special.
Highlight Your Leadership Skills: As a Guest Experience Leader, we want to see how you inspire and motivate others. Include instances where you've successfully led a team or improved service standards, showcasing your hands-on approach.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the job description. Use keywords from the posting to demonstrate that you understand what we're looking for and how you fit the bill.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in Edinburgh!
How to prepare for a job interview at Frasers Hospitality
✨Know the Brand Inside Out
Before your interview, make sure you research the hospitality brand thoroughly. Understand their values, mission, and what sets them apart in the industry. This knowledge will help you demonstrate your genuine interest and align your answers with their ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond to create memorable experiences for guests. This will show your potential employer that you have the hands-on attitude they’re looking for.
✨Inspire with Your Leadership Style
As a Guest Experience Leader, you’ll need to inspire your team. Be ready to discuss your leadership style and how you motivate others. Share stories about how you’ve successfully led a team in the past, focusing on collaboration and creating a positive work environment.
✨Practice Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you convey your ideas. This will help you feel more at ease during the actual interview.
