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- Tasks: Coordinate exciting events from weddings to conferences and ensure a smooth customer journey.
- Company: Join the vibrant team at Frasers Hospitality, known for its dynamic culture.
- Benefits: Enjoy competitive pay, discounted stays, and wellness perks.
- Why this job: Be part of a close-knit team and make memorable experiences for clients.
- Qualifications: Strong communication skills and a passion for event management.
- Other info: Great career development opportunities with fully funded apprenticeships.
Rate of pay / Hours: £12.60ph / 30hrs
Contract type: Part Time
Location: Malmaison & Hotel Du Vin Newcastle
We’re looking for a Cluster Events Co-ordinator to join our team and play a crucial role in driving the meetings and events agenda for . For this role you would expect to handle high value enquiries which would include everything from product launches, team meetings, large conferences, social celebrations and weddings, therefore providing an exciting and varied workload within a dynamic close-knit team.
Reporting to the Cluster Meetings & Events Manager, your key objectives would be to handle enquiries effectively, contract event business and ensure a strong product knowledge to execute a smooth customer journey from start to finish, including liaising on final details.
Key Responsibilities & Objectives
- To manage meeting, private event and wedding enquiries
- To drive occupancy and revenue for the meeting spaces within the hotel
- To drive occupancy of bedrooms, for MICE enquiries with groups attached
- To work according to the SOPs within the brand, ensuring adoption of best practice
- To ensure high level of attention to detail for when creating proposals and function sheets for the hotels operation team
- To have the ability to develop relationships and rapport with potential clients, by adopting a consultative sales approach
- To ensure all deposits and final payments are received in a timely manner as per the brand SOP
- To confidently execute client site visits during their decision making process
- To support the Cluster Meetings & Events Manager with any other ad-hoc tasks that are required
What We’re Looking For…
- Communicates openly and clearly both verbally and in writing
- Manages time and resources effectively
- Prioritizes actions and manages tasks through completion in a timely manner
- Acts on own initiative
- Has drive and hunger for sales
- Expresses confidence in own ideas
- Can handle more than one task at a time
In Addition To Competitive Rates Of Pay We Offer
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendars promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
- We work with Wagestream giving instant access to your pay as it’s earned. Wagestream lets you track wages in real time and access up to 50% of what you’ve earned
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
- We are a proud sponsor of The Brain Charity
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals
- 100% of our electricity is generated using renewable energy, with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year round
- We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Interested?
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Cluster Events Co-ordinator employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Events Co-ordinator
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Malmaison & Hotel Du Vin. Familiarise yourself with the spaces and think about how you’d handle different events. This will show your passion and help you stand out!
✨Tip Number 2
Practice your pitch! You’ll need to communicate clearly and confidently. Prepare a short introduction about yourself and why you’re excited about the Cluster Events Co-ordinator role. Keep it engaging and authentic!
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have. Building connections can give you an edge and show your enthusiasm for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your chat. It’s a great way to keep your name fresh in their minds!
We think you need these skills to ace Cluster Events Co-ordinator
Some tips for your application 🫡
Show Your Passion for Events: When writing your application, let your enthusiasm for events shine through! We want to see that you’re excited about managing meetings and celebrations. Share any relevant experiences that highlight your love for coordinating events.
Be Clear and Concise: Make sure your application is easy to read. Use clear language and get straight to the point. We appreciate a well-structured application that showcases your skills without unnecessary fluff!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Cluster Events Co-ordinator role. Highlight specific experiences that relate to managing enquiries and driving occupancy, as these are key to the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Frasers Hospitality!
How to prepare for a job interview at Frasers Hospitality
✨Know Your Stuff
Make sure you have a solid understanding of the role and the company. Familiarise yourself with Frasers Hospitality, their values, and the specific responsibilities of a Cluster Events Co-ordinator. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and managing enquiries, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, whether it was through emails, phone calls, or face-to-face meetings.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Think of specific instances where you successfully juggled various responsibilities, especially in a fast-paced environment. This will highlight your ability to handle the dynamic workload of the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of events you'll be coordinating, and how success is measured in this role. This shows your enthusiasm and helps you gauge if the job is the right fit for you.
