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- Tasks: Lead the reception team and create unforgettable guest experiences.
- Company: Join Malmaison, a vibrant hotel brand with a passion for food and service.
- Benefits: Enjoy discounted stays, dining perks, and career development opportunities.
- Why this job: Be the face of our hotel and make guests smile every day.
- Qualifications: Experience in hotel reception and team management is essential.
- Other info: Embrace sustainability and enjoy a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
Be the face of our hotel, get paid for doing what you love, enjoy perks and benefits, learn something new and build a career with Malmaison. Are high standards second nature to you? Do you love people and making guests smile every day knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails - almost as much as you do!
As Reception Manager you and your team are the first and last person our guests see; you set the tone for the visit and ensure everything goes above and beyond before they leave. You will have experience working in a Hotel Reception and ideally with the reservations system Opera. You will be managing a small team within the property and assuming some Duty Manager responsibilities throughout your week. We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.
Responsibilities- Lead the reception team and manage guest interactions to ensure high standards of service.
- Oversee reservations and front-of-house operations (Opera experience preferred).
- Cover Duty Manager responsibilities as needed during the week.
- Maintain brand standards and contribute to guest memories and satisfaction.
- Collaborate with other departments to deliver seamless guest experiences.
- Experience in Hotel Reception and front-of-house operations.
- Experience with AV/booking systems is helpful; Opera is preferred.
- Ability to manage a small team and lead by example.
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes to support career development.
- High Street Discounts on a range of shops, experiences, holidays and more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more from £5 per month.
- Referral schemes that pay up to £1500.
- A decent uniform.
- Wellness & National Campaign Days Calendar with activities such as Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream access to pay as you earn (real-time wage tracking and early access options).
- Complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice 24/7 for you and your family.
On completing your probationary period you will be provided with: Private Medical Healthcare, Bonus Plan based on clear and transparent KPI’s, Critical Illness cover, Life Assurance.
Our Sustainability Goals- 100% of electricity generated from renewable energy, with most from Wind Farms around the UK.
- Recycle a minimum of 70% of hotel waste; championed by our Sustainability Council.
- Move to a chemical-free cleaning system in bedrooms/public areas and enzyme-based eco-friendly kitchen system.
- Volunteer to work for sustainable charities 2 days per year on full pay.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Reception Manager in Brighton employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Malmaison. Understand their values, what they stand for, and how they treat their guests. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your experience in hotel reception and how you've handled guest interactions. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Dress to impress! As the face of the hotel, first impressions matter. Make sure you look smart and professional for your interview. It shows that you take the role seriously and understand the importance of presentation in the hospitality industry.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Reception Manager role.
We think you need these skills to ace Reception Manager in Brighton
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and making guests smile. Remember, we’re looking for someone who can bring a bit of flair to our team!
Tailor Your Experience: Make sure to highlight your relevant experience in hotel reception and front-of-house operations. If you've worked with Opera or similar systems, shout about it! We love seeing how your background aligns with what we do at Malmaison.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out – we want to see what makes you the perfect fit for our Reception Manager role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Malmaison family. We can’t wait to hear from you!
How to prepare for a job interview at Frasers Hospitality
✨Know Your Stuff
Before the interview, make sure you’re familiar with Malmaison’s brand values and what sets them apart in the hospitality industry. Brush up on your knowledge of the Opera reservations system, as it’s a key part of the role. This shows you’re not just interested in the job, but you’re genuinely invested in the company.
✨Showcase Your People Skills
As a Reception Manager, you’ll be the face of the hotel, so it’s crucial to demonstrate your ability to connect with guests. Prepare examples of how you’ve gone above and beyond for customers in the past. Think about times when you’ve turned a negative experience into a positive one – that’s the kind of celebrity service they’re looking for!
✨Lead by Example
Since you’ll be managing a small team, highlight your leadership skills during the interview. Share experiences where you’ve successfully led a team or handled difficult situations. Emphasise your ability to motivate others and maintain high standards, as this will resonate well with their expectations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for career progression, or how they maintain their sustainability goals. This not only shows your interest in the role but also that you’re thinking about how you can contribute to the company’s success.
