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- Tasks: Lead the front desk team and ensure exceptional guest service.
- Company: A vibrant hospitality group in Brighton with a focus on guest experience.
- Benefits: Attractive benefits package and strong career progression opportunities.
- Why this job: Join a dynamic team and make a real difference in guest experiences.
- Qualifications: Prior hotel reception experience and skills in managing reservations.
- Other info: Great opportunity for personal and professional development in hospitality.
The predicted salary is between 30000 - 42000 £ per year.
A hospitality group in Brighton is seeking a Reception Manager who will lead the front desk team and manage guest interactions to ensure exceptional service.
The ideal candidate has prior experience in hotel reception and must be skilled in overseeing reservations and front-of-house operations, ideally with experience using Opera.
This role offers strong career progression opportunities within the organization and an attractive benefits package tailored to support employee development.
Hotel Reception Lead — Guest Experience & Ops in Brighton employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Lead — Guest Experience & Ops in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work in hotels. They might know about openings or can put in a good word for you.
✨Tip Number 2
Show off your personality during interviews! The hospitality industry thrives on great guest experiences, so let your passion for service shine through. Be yourself and share stories that highlight your skills.
✨Tip Number 3
Research the company before your interview. Knowing their values and what they offer can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Hotel Reception Lead — Guest Experience & Ops in Brighton
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to exceptional guest service and how you’ve gone above and beyond in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Reception Manager role. Highlight your experience with hotel reception, reservations, and any familiarity with systems like Opera. We want to see how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Frasers Hospitality
✨Know Your Stuff
Make sure you brush up on your knowledge of hotel reception operations, especially if you've used systems like Opera before. Familiarise yourself with common front desk scenarios and how to handle them, as this will show your expertise and readiness for the role.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Think about specific situations where you improved guest experiences or resolved conflicts, as these stories will highlight your leadership capabilities.
✨Understand Guest Experience
Research what exceptional guest service looks like in the hospitality industry. Be ready to discuss how you would enhance the guest experience at this particular hotel. This could include personal touches, efficient check-in processes, or handling complaints effectively.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the hotel's approach to guest satisfaction, team dynamics, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
