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- Tasks: Deliver top-notch service and manage guest queries for an unforgettable experience.
- Company: Join a leading hotel in Brighton with a focus on career growth.
- Benefits: Enjoy competitive pay, discounted stays, health plans, and wellness initiatives.
- Why this job: Be part of a team that values your growth and offers exciting development opportunities.
- Qualifications: Passion for hospitality and excellent communication skills.
- Other info: Permanent contract with potential for apprenticeships after probation.
The predicted salary is between 12 - 16 £ per hour.
A leading hotel company in Brighton is seeking a passionate Receptionist to join their team at Malmaison. The role pays £12.48 per hour for 40 hours a week with a permanent contract.
Responsibilities include:
- Delivering high-quality service
- Managing guest queries
- Ensuring a positive experience during each visit
The company promotes internal development and offers apprenticeships post-probation, alongside numerous employee benefits like discounted stay rates, health plans, and wellness initiatives.
Guest Experience Lead (Front Desk) - Career Growth in Brighton employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead (Front Desk) - Career Growth in Brighton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your passion for guest experience.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. Remember, they’re looking for someone who can connect with guests and create a welcoming atmosphere.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Experience Lead (Front Desk) - Career Growth in Brighton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest experience shine through. We want to see how much you care about delivering top-notch service and making every guest feel special.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the role of a Receptionist. We love seeing specific examples of how you've managed guest queries or created positive experiences in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Guest Experience Lead position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Malmaison.
How to prepare for a job interview at Frasers Hospitality
✨Know the Company
Before your interview, take some time to research Malmaison. Understand their values, what they stand for, and their approach to guest experience. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Experience Lead, your ability to manage guest queries and deliver high-quality service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing an exceptional guest experience.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the role, the team, and the company culture. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
✨Dress the Part
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview. It reflects your seriousness about the role and aligns with the high standards of service expected at Malmaison.
