At a Glance
- Tasks: Join us as a Waiter/Waitress and create unforgettable guest experiences!
- Company: Be part of a vibrant team at a leading hospitality brand.
- Benefits: Enjoy flexible shifts, competitive pay, and amazing discounts on stays and dining.
- Why this job: This role offers growth opportunities and the chance to make a real impact.
- Qualifications: No experience needed, just a passion for customer service and a desire to learn.
- Other info: We promote sustainability and offer wellness initiatives for our team.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We’ll help you be ‘The Difference’ between good and great guest experiences.
Experience isn’t a deal breaker but a passion for great customer service and a willingness to learn new skills is essential.
Do you want to be part of something different, working with the best food, drink and a brand you can be proud of.
We create memories that our guests never forget. This could be the next step for you into a F&B Management role – we actively encourage internal development and progression. Onwards and upwards., In addition to competitive rates of pay we offer:
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Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
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Discounted Friends and Family Room Rate with 50% off best available rate.
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35% off your bill when you dine in our Brasseries and Bistros
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Fully funded Apprenticeship programmes that support you in developing your career
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High Street Discounts on a range of high street shops, experiences, holidays and much much more
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Cycle to work scheme – save up to 40% on a wide range of bikes
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Healthcare Cash Plans – dental, optical, medical and more available from £5 per month
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Referral schemes that pay up to £1500 (just for getting your mates jobs!)
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A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
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We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
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We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
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We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
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We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
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Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
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100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
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We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
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We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
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Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Waiter/ Waitress employer: Frasers Hospitality, Malmaison & Hotel Du Vin
Contact Detail:
Frasers Hospitality, Malmaison & Hotel Du Vin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, even if it's from a different job or experience.
✨Tip Number 2
Be flexible with your availability. Since the role requires working evenings and weekends, expressing your willingness to adapt your schedule can make you a more attractive candidate.
✨Tip Number 3
Highlight your eagerness to learn and grow within the company. Mention any interest in their apprenticeship programs and how you see this role as a stepping stone towards a management position.
✨Tip Number 4
Research the brand and its values before the interview. Understanding their commitment to sustainability and community involvement can help you align your answers with what they stand for.
We think you need these skills to ace Waiter/ Waitress
Some tips for your application 🫡
Show Your Passion for Customer Service: In your application, emphasize your enthusiasm for providing great customer service. Share any relevant experiences or examples that demonstrate your commitment to creating memorable guest experiences.
Highlight Flexibility: Since the job requires working a range of shifts and days, make sure to mention your availability and willingness to work evenings and weekends. This shows that you are adaptable and ready to meet the company's needs.
Express Willingness to Learn: Even if you lack experience, convey your eagerness to learn new skills and undergo training. Mention any previous roles where you quickly adapted or learned on the job, as this will align with their focus on development.
Tailor Your CV: Customize your CV to reflect the qualities and skills mentioned in the job description. Use keywords related to customer service, teamwork, and flexibility to ensure your application stands out.
How to prepare for a job interview at Frasers Hospitality, Malmaison & Hotel Du Vin
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing great customer experiences. Share any relevant stories or examples that highlight your dedication to excellent service, even if you don't have formal experience.
✨Be Open About Your Availability
Since the company offers flexible shifts, be clear about your availability during the interview. Discuss your willingness to work evenings and weekends, as this is when they are busier.
✨Highlight Your Willingness to Learn
Emphasize your eagerness to learn new skills and take advantage of the training opportunities offered, such as the nationally recognized apprenticeships. This shows that you are committed to personal and professional growth.
✨Demonstrate Team Spirit
Talk about your ability to work well in a team environment. Mention any past experiences where you collaborated with others to achieve a common goal, as teamwork is essential in the hospitality industry.