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- Tasks: As a Room Attendant, you'll ensure guest satisfaction and maintain cleanliness in all areas.
- Company: Join the vibrant team at Fraser Suites Glasgow, dedicated to creating memorable experiences.
- Benefits: Enjoy discounts, funded apprenticeships, wellness programs, and instant pay access with Wagestream.
- Why this job: Be part of a passionate team focused on excellent customer service and memorable guest experiences.
- Qualifications: Proven experience in a similar role with strong attention to detail and teamwork skills required.
- Other info: Flexible shifts available, with opportunities for overtime during peak times.
Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Fraser Suites Glasgow! As Room Attendant, you will ensure total guest satisfaction, providing efficient, courteous, and high level of service within the Housekeeping Department. You will be responsible for all rooms, public areas, corridors and back of house areas. Overseeing any outsourced staff when required. You may also occasionally interact with customers, supporting all other operations departments during the night shift. You’ll also form part of a rota supporting the opening , service and closure of our breakfast room.
You are an enthusiastic and hardworking individual with a passion for providing an excellent customer experience. You will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember.
Although a part time role, overtime will be on hand at key times of year. We are a 24/7 operation with Housekeeping working 7 days a week from 8am to 6pm. With this in mind, your shift pattern will fall between these times.
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You have proven experience in a similar role.
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Excellent attention to detail and time management skills.
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You are an enthusiastic individual with a passion for customer service.
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You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
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You would like to build upon your leadership and team management skills.
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You must be eligible to work in the UK., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
In addition to competitive rates of pay we offer:
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Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
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Fully funded Apprenticeship programmes that support you in developing your career
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High Street Discounts on a range of high street shops, experiences, holidays and much much more.
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Cycle to work scheme – save up to 40% on a wide range of bikes.
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Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
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Referral schemes that pay up to £1500 (just for getting your friends a job!).
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Uniforms are provided.
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We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
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We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
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We offer a Loyalty Bonus that pays up to 50% of your monthly salary every 6 months – just for doing your job – subject to terms and conditions available on request *Subject to terms & conditions – available on request.
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We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
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Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
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100% of our electricity is generated using renewable energy.
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We recycle, have removed single use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a focus for everyone.
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We have moved to a chemical free cleaning system in our properties and an enzyme based eco-friendly system for our apartment kitchens.
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Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Room Attendant, Fraser Suites employer: Frasers Hospitality, Malmaison & Hotel Du Vin
Contact Detail:
Frasers Hospitality, Malmaison & Hotel Du Vin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant, Fraser Suites
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Tip Number 2
Highlight your attention to detail and time management skills. You can mention any relevant experiences where these skills helped you succeed in a fast-paced environment, especially in housekeeping or similar roles.
✨Tip Number 3
Demonstrate your ability to work as part of a team. Discuss how you’ve collaborated with colleagues in the past to achieve common goals, particularly in a hospitality setting.
✨Tip Number 4
Express your interest in developing leadership and team management skills. Mention any past experiences where you took on additional responsibilities or helped train new staff members.
We think you need these skills to ace Room Attendant, Fraser Suites
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience you have in housekeeping or customer service roles. Mention specific tasks you've handled that align with the responsibilities of a Room Attendant.
Show Your Enthusiasm: Express your passion for creating memorable experiences for guests. Use positive language to convey your excitement about working as part of a team dedicated to excellent customer service.
Detail Your Skills: Include specific skills that are relevant to the role, such as attention to detail, time management, and teamwork. Provide examples of how you've demonstrated these skills in past positions.
Tailor Your Application: Customize your CV and cover letter to reflect the values and goals of Fraser Suites. Mention their commitment to sustainability and employee wellbeing, and how you align with these principles.
How to prepare for a job interview at Frasers Hospitality, Malmaison & Hotel Du Vin
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer experiences. Share specific examples from your previous roles where you went above and beyond to ensure guest satisfaction.
✨Highlight Your Attention to Detail
As a Room Attendant, attention to detail is crucial. Prepare to discuss how you maintain high standards in cleanliness and organization, and provide examples of how this has positively impacted guests in the past.
✨Demonstrate Teamwork Skills
Since you'll be working as part of a team, be ready to talk about your experience collaborating with others. Share stories that showcase your ability to work harmoniously with colleagues and support each other in achieving common goals.
✨Prepare for Shift Flexibility
Understand that this role requires flexibility in shift patterns. Be prepared to discuss your availability and willingness to adapt to the needs of the operation, especially during busy periods or special events.