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- Tasks: Lead a team to deliver exceptional customer service and maintain brand standards.
- Company: FLANNELS is a luxury fashion destination featuring over 200 top brands.
- Benefits: Enjoy commission on sales, generous discounts, and various bonuses.
- Why this job: Join a dynamic team, develop your skills, and make an impact in luxury retail.
- Qualifications: Passion for fashion, strong communication skills, and a drive to excel.
- Other info: Flexible retail hours and opportunities for career progression await you!
The predicted salary is between 24000 - 36000 £ per year.
FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.
As a Supervisor, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will coach and develop your team, ensure brand standards are delivered, and complete all operational tasks.
This role offers eligibility for basic and enhanced commission on sales, a retail incentive scheme, and a generous employee product discount. You will receive ongoing training, coaching, and support with many opportunities to progress.
- Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials, and attending training as required.
- Own the planning and delivery of in-store events in conjunction with the store and brands.
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times.
- Be a Brand Expert through positive promotion of product and company image at all times.
- Support the store management team.
- Develop strong relationships with brand representatives.
- Ensure compliance with all policies and procedures.
- Champion our company culture and values.
- Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment.
Additional benefits include:
- Weekly/Monthly & Quarterly Commercial Bonuses
- Stocktake Bonuses
- Commission led bonuses across a wide range of products
- Long Service awards
- Join the Fearless1000 Incentive Scheme
- 28 Days Holiday
- 50% Instore Uniform Discount
- Discounted Gym membership
- Cycle to work scheme
- Group Wide 20% Discount across all Frasers Group brands
Supervisor - Fashion employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Fashion
✨Tip Number 1
Familiarise yourself with the brands FLANNELS represents. Knowing the key products and their unique selling points will help you engage customers effectively and demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to provide exceptional one-to-one service, which is crucial for this position.
✨Tip Number 3
Research FLANNELS' company culture and values. Be ready to discuss how your personal values align with theirs, as demonstrating a good cultural fit can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss your experience with coaching and developing team members. Highlight specific instances where you've successfully supported colleagues, as this role involves mentoring others and ensuring brand standards are met.
We think you need these skills to ace Supervisor - Fashion
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Supervisor position at FLANNELS. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Customer Service Skills: In your CV and cover letter, provide specific examples of how you've delivered exceptional customer service in previous roles. Mention any relevant experience in retail or fashion that demonstrates your ability to inspire and exceed customer expectations.
Highlight Your Product Knowledge: Emphasise your passion for fashion and your knowledge of brands and products. Discuss any training or experiences that have helped you develop this expertise, as it is crucial for the role.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for working at FLANNELS and how you can contribute to their brand image and culture.
How to prepare for a job interview at Frasers Group
✨Showcase Your Product Knowledge
As a Supervisor in fashion, it's crucial to demonstrate your understanding of the brands and products FLANNELS represents. Be prepared to discuss specific designers and their collections, as well as how you would use this knowledge to inspire customers.
✨Emphasise Customer Service Skills
Highlight your experience in providing exceptional one-to-one service. Share examples of how you've exceeded customer expectations in previous roles, and be ready to explain your approach to building strong relationships with clients.
✨Demonstrate Leadership Qualities
Since the role involves coaching and developing team members, be prepared to discuss your leadership style. Share instances where you've successfully led a team or mentored colleagues, showcasing your ability to motivate and inspire others.
✨Align with Company Culture
FLANNELS values its company culture and brand image. Research their values and be ready to discuss how you embody these in your work. Show enthusiasm for being a Brand Expert and how you would promote the company's image positively.
