Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver luxury customer experiences and achieve sales targets.
- Company: FLANNELS is a premier luxury fashion destination with over 200 top brands.
- Benefits: Enjoy competitive salary, bonuses, discounts, and development courses.
- Why this job: Join a dynamic team in a stylish environment and grow your fashion expertise.
- Qualifications: Experience in fashion retail and a passion for customer service are essential.
- Other info: Flexible hours and opportunities for personal growth in a fast-paced setting.
The predicted salary is between 25200 - 33600 £ per year.
FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.
To continue the growth of our brand new store, we are now looking for a supervisor to join the team in Castleford.
The responsibility:
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise.
- Confident making recommendations to achieve sales and targets.
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs.
- Passionate about the industry and trends.
- Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required.
- Pro-actively engage with clients to develop customer loyalty.
- Contact clients with information on new ranges, products and instore events.
- Maintain high standards of visual presentation in stores.
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times.
- Support with stock counts and other operational duties.
- Be a Brand Expert through positive promotion of product and company image at all times.
- Lead by example to support and coach the sales team.
- Support the store management team.
- Develop strong relationships with brand representatives.
The person:
- All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service.
- Ability to work retail hours including days, nights and weekends in a fast-paced work environment.
- Experience working in fashion retail environment.
- Demonstrates a high level of personal energy.
- Confident, assertive and personable.
- Positive and enthusiastic with a can do attitude.
- Great communication skills.
- Self-driven to upskill and learn.
- Resilient and resourceful.
- A natural coach and leader.
The Rewards:
- Basic Salary £30,222 Weekly/Monthly & Quarterly Commercial Bonuses.
- Stocktake Bonuses.
- Commission led bonuses across a wide range of products.
- Monthly Group Rewards and Recognition.
- Long Service awards.
- Join the Fearless1000 Incentive Scheme.
- We offer a wide range of Development Courses with National Qualifications.
- 28 Days Holiday.
- 50% Instore Uniform Discount.
- Discounted Gym membership.
- Cycle to work scheme.
- Group Wide 20% Discount across all Frasers Group brands.
- This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount.
Supervisor employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with FLANNELS' brand ethos and product range. Understanding their luxury offerings and how they position themselves in the market will help you engage confidently with customers and demonstrate your expertise.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached or supported a team in previous roles. Being able to articulate your experience in developing others will resonate well with the hiring managers.
✨Tip Number 3
Stay updated on current fashion trends and industry news. This knowledge will not only enhance your product recommendations but also show your passion for the industry, which is crucial for a role at FLANNELS.
✨Tip Number 4
Prepare to discuss how you can drive sales and meet KPIs. Think of specific strategies you've used in the past to achieve targets and be ready to share these insights during your conversation with us.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand FLANNELS as a luxury fashion destination. Familiarise yourself with their brand values, product offerings, and customer service standards. This knowledge will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in fashion retail or customer service. Showcase specific examples where you've provided exceptional service or achieved sales targets, as this aligns with the job requirements.
Showcase Your Passion: Express your passion for the fashion industry in your application. Mention any relevant trends you follow or brands you admire, and how this enthusiasm drives your desire to work at FLANNELS.
Tailor Your Application: Make sure to customise your CV and cover letter for the Supervisor role. Use keywords from the job description, such as 'luxury selling experience' and 'customer loyalty', to demonstrate that you are a perfect fit for the position.
How to prepare for a job interview at Frasers Group
✨Showcase Your Product Knowledge
As a supervisor at FLANNELS, demonstrating excellent product knowledge is crucial. Be prepared to discuss your understanding of luxury fashion brands and current trends. This will show your passion for the industry and your ability to provide an exceptional selling experience.
✨Emphasise Your Leadership Skills
Since the role involves leading and coaching the sales team, highlight any previous leadership experiences. Share examples of how you've motivated a team or improved sales performance, showcasing your ability to drive results and meet KPIs.
✨Demonstrate Customer Engagement
FLANNELS values customer loyalty, so be ready to discuss how you engage with clients. Share specific strategies you've used to build relationships and enhance the customer experience, as this will reflect your commitment to providing personalised service.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and resilience in a fast-paced retail environment. Think of scenarios where you've successfully handled challenges or adapted to changes, as this will demonstrate your resourcefulness and ability to thrive under pressure.
