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- Tasks: Manage payments and fraud screening, investigate disputes, and identify fraud patterns.
- Company: Frasers Group is revolutionising retail with top sports and luxury brands globally.
- Benefits: Enjoy perks like gym classes, recognition schemes, and potential bonuses up to £1 million!
- Why this job: Join a fearless team that values innovation and offers massive career growth opportunities.
- Qualifications: 2 years in a contact centre; fraud experience is a plus but not essential.
- Other info: Participate in unique events like Frasers Festival and quarterly CEO Sessions.
The predicted salary is between 30000 - 42000 £ per year.
At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Our mission – we are building the worlds most admired and compelling brand ecosystem. Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences. At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
- Think without limits - Think fast, think fearlessly, and take the team with you
- Own it and back yourself - Own the basics, own your role and own the results
- Be relevant - Relevant to our people, our partners and the planet
This is a rota based shift pattern role covering between 6am-9pm. You will manage payments and fraud screening in the Card Not Present environment. This will include payment disputes, chargebacks along with investigating and identifying fraud. You will find patterns and inaccuracies in a multi £M of “Card Not Present” transactions, playing a key role in an integral part of our business. Investigate potential card fraud cases, this will entail checking daily reviews of documentation and collating evidence from internal and external sources. Build relationships with key stakeholders, both internally and externally. Looking for patterns/trends in payment activity and communicating out to the wider team. Working as a team to implement best practice for the Group. Processing our Card Payment and PayPal chargebacks. Ensuring meticulous attention to detail when investigating cases.
Qualifications
- 2 years experience in a contact centre environment role
- Exposure to fraud cases/situations/ways of working is desirable but not essential
- Focused and fearless in approach to work
- Able to spot trends and communicate effectively to the wider team
- Capacity to work independently as well as part of a team particularly in high pressured situations
- Ability to manage a heavy workload and at times conflicting priorities as well as tracking progress on a wide range of tasks
- A positive ‘can do’ attitude and excellent work ethic
- Computer literate- Outlook, Excel, MS Teams
Along with your benefits package we also offer a wide range of perks for our colleagues:
- Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work.
- Fearless 1000 – By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus!
- Frasers Festival – An event like no other! Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe.
- CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team.
- Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers.
- Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet!
- Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity.
What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter.
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments and Fraud Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in payment fraud and security. Understanding the current landscape will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with professionals in the payments and fraud analysis field. Engaging with industry experts can provide insights into best practices and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've identified patterns or trends in data during your previous roles. This will showcase your analytical skills and ability to communicate findings effectively.
✨Tip Number 4
Research Frasers Group's values and mission thoroughly. Being able to articulate how your personal values align with theirs will make a strong impression during the interview process.
We think you need these skills to ace Payments and Fraud Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in payments and fraud analysis. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the retail industry and your understanding of Frasers Group's mission. Mention specific examples of how your skills align with their values, such as thinking without limits and owning your role.
Showcase Relevant Experience: In your application, emphasise any previous experience in a contact centre or similar environment, particularly if you've dealt with fraud cases. Highlight your ability to spot trends and communicate effectively, as these are key aspects of the role.
Prepare for Interviews: If shortlisted, be ready to discuss how your experiences align with Frasers Group's culture and values. Prepare examples that demonstrate your problem-solving skills and ability to work under pressure, as well as your approach to teamwork.
How to prepare for a job interview at Frasers Group
✨Understand the Company Culture
Before your interview, take some time to research Frasers Group's mission and values. They emphasise thinking without limits and owning your role, so be prepared to discuss how you embody these principles in your work.
✨Showcase Your Analytical Skills
As a Payments and Fraud Analyst, you'll need to demonstrate your ability to spot trends and patterns in data. Prepare examples from your past experience where you've successfully identified issues or improved processes through analysis.
✨Prepare for Behavioural Questions
Expect behavioural questions that assess how you handle pressure and conflicting priorities. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
✨Emphasise Teamwork and Communication
Building relationships with stakeholders is key in this role. Be ready to discuss how you've effectively communicated with team members and external partners in previous positions, especially in high-pressure situations.
