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For Companies At a Glance
- Tasks: Maximise member experiences and support sales through excellent customer service.
- Company: Join Everlast Gyms, where passion for fitness drives our success.
- Benefits: Enjoy a free gym membership, 20% discount, and a chance to double your salary monthly.
- Why this job: Be part of a vibrant team that values ambition and offers growth opportunities.
- Qualifications: Outgoing personality, customer service skills, and a passion for fitness are essential.
- Other info: Explore more about our brand on LinkedIn and embrace a fearless work culture.
The predicted salary is between 20000 - 30000 £ per year.
In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best is unrivalled.
Elevation is a part of our core, matching with great company benefits to mention a few:
- 20% discount across all facias
- Frasers 1000 bonus scheme
- Free Gym membership
- Monthly Frasers Champion - winners get double their salary for the month
Main Duties and Responsibilities:
- To maximise every member and guest’s experience in our club.
- To support the sales and retention of memberships through excellent customer service.
- To contribute with the cleaning and hygiene standards of the club as and when required.
- To be a competent key holder of the club, covering shifts as and when required.
- To have a good understanding of the membership software system.
- Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
- Support the Fitness Manager with Gym Floor.
- Ensure that you have experienced the products and services on offer.
- Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
- To drive the secondary spend KPI targets.
- To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.
Qualifications:
- Of an outgoing personality, with a positive mindset.
- Competent with all administrative duties.
- Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
- Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
- Able to drop into operational key holder duties as and when the business requires.
- Passionate about fitness, administration and customer service.
- Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
- Target focussed – to support the club with sales and retention towards achieving success for the business.
Additional Information:
An Opportunity Like This At Frasers Group Is For The Fearless. The Potential Is Massive, The Experience Unrivalled. To Be Able To Make The Most Of It You Need To Live And Breathe Our Principles:
- Think without limits - Think fast, think fearlessly and take the team with you.
- Own it and back yourself - own the basics, own your role and own the results.
- Be relevant - Relevant to our people, our partners and the planet.
Locations
Membership Experience Host - Everlast Gyms employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host - Everlast Gyms
✨Tip Number 1
Familiarise yourself with Everlast Gyms' values and culture. Show your passion for fitness and customer service during any interactions, as this aligns with their core principles and will help you stand out.
✨Tip Number 2
Engage with current members or staff at Everlast Gyms to gain insights into their experiences. This will not only prepare you for potential questions but also demonstrate your genuine interest in the role.
✨Tip Number 3
Be ready to discuss your previous customer service experiences and how they relate to the role of Membership Experience Host. Highlight specific examples where you went above and beyond to enhance a customer's experience.
✨Tip Number 4
Prepare to showcase your flexibility and willingness to learn. Emphasise your readiness to take on various duties and adapt to the needs of the business, which is crucial for success in this dynamic environment.
We think you need these skills to ace Membership Experience Host - Everlast Gyms
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Membership Experience Host position. Tailor your application to highlight how your skills and experiences align with these requirements.
Show Your Passion for Fitness: In your cover letter or personal statement, express your enthusiasm for fitness and customer service. Share any relevant experiences that demonstrate your commitment to helping others achieve their fitness goals.
Highlight Relevant Skills: Make sure to emphasise your administrative skills, ability to handle customer complaints, and experience with membership software systems. Use specific examples from your past roles to illustrate these competencies.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Frasers Group
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the company's values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you resolved complaints or went above and beyond to ensure customer satisfaction, as this is crucial for the role.
✨Familiarise Yourself with Membership Software
Research the membership software system used by Everlast Gyms. Being knowledgeable about it will show your readiness to take on administrative duties and your willingness to learn, which is essential for the position.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and your flexibility in taking on various roles. Share examples of how you've supported colleagues in previous jobs, as this will demonstrate your commitment to the club's success.
