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- Tasks: Maximise member experiences and support sales through excellent customer service.
- Company: Join Frasers Group, a dynamic fitness community driven by passion and ambition.
- Benefits: Enjoy a 20% discount, free gym membership, and the chance to double your salary monthly.
- Why this job: Be part of a vibrant culture that values growth, fitness, and customer satisfaction.
- Qualifications: Outgoing, driven, and eager to learn; must be flexible and target-focused.
- Other info: This role is perfect for those who live and breathe fitness and customer service.
The predicted salary is between 24000 - 36000 £ per year.
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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.
Elevation is a part of our core, offering great company benefits such as:
- 20% discount across all facias
- Free Gym membership
- Monthly Frasers Champion – winners get double their salary for the month
- Opportunity to deliver personal training sessions
Main Duties and Responsibilities:
- Maximise every member and guest’s experience in our club.
- Support the sales and retention of memberships through excellent customer service.
- Contribute to the cleaning and hygiene standards of the club as required.
- Be a competent key holder of the club, covering shifts as needed.
- Have a good understanding of the membership software system.
- Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus; participate in these activities.
- Assist the Fitness Manager with Gym Floor operations.
- Experience the products and services on offer.
- Maintain the cleanliness of the facilities, supporting the team in upkeeping the club.
- Drive secondary spend KPI targets.
- Handle member complaints competently and inform the relevant manager.
Qualifications and Traits Needed:
- Outgoing personality with a positive mindset.
- Competent in administrative duties.
- Driven and ambitious, eager to learn and develop specific to the role.
- Willing to participate in learning and development opportunities.
- Able to perform operational key holder duties as required.
- Passionate about fitness, administration, and customer service.
- Flexible to work shifts and support the team with additional duties.
- Target-focused to support sales and retention goals.
For more about our brand, please visit our LinkedIn page here.
This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, you need to live and breathe our principles:
- Think without limits: Think fast, think fearlessly, and lead the team.
- Own it and back yourself: Own the basics, your role, and the results.
- Be relevant: Stay relevant to our people, partners, and the planet.
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Membership Experience Host employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host
✨Tip Number 1
Show your passion for fitness during the interview. Share personal stories about how fitness has impacted your life and how you engage with it daily. This will demonstrate that you truly embody the values of the role.
✨Tip Number 2
Familiarise yourself with the membership software system mentioned in the job description. If possible, practice using similar systems or software to show your competence and readiness to learn.
✨Tip Number 3
Research current fitness trends and challenges. Being knowledgeable about these topics will not only impress your interviewers but also show that you are proactive and engaged in the fitness community.
✨Tip Number 4
Prepare to discuss how you would handle member complaints effectively. Think of examples from past experiences where you resolved issues positively, showcasing your customer service skills.
We think you need these skills to ace Membership Experience Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Membership Experience Host. Highlight your customer service skills and passion for fitness in your application.
Tailor Your CV: Customise your CV to reflect the qualifications and traits mentioned in the job description. Emphasise your outgoing personality, administrative skills, and any relevant experience in fitness or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've maximised customer experiences in previous roles and your eagerness to contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Frasers Group
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the company's values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss how you would handle member complaints and ensure a positive experience for all guests.
✨Familiarise Yourself with Membership Software
Since understanding the membership software system is crucial, take some time to research common systems used in fitness clubs. Being knowledgeable about these tools will show your readiness to hit the ground running.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and your willingness to take on additional duties. Discuss any past experiences where you supported colleagues or adapted to changing situations, as this is key for the role.
