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- Tasks: Maximise member experiences and support sales through excellent customer service.
- Company: Join Frasers Group, a dynamic fitness community driven by passion and ambition.
- Benefits: Enjoy a free gym membership, 20% discount, and the chance to win double salary monthly.
- Why this job: Be part of a vibrant culture that values growth, fitness, and teamwork.
- Qualifications: Outgoing personality, customer service skills, and a passion for fitness are essential.
- Other info: Flexible shifts and opportunities for personal training sessions available.
The predicted salary is between 24000 - 36000 £ per year.
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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.
Elevation is a part of our core, matching with great company benefits to mention a few:
- 20% discount across all facias
- Free Gym membership
- Monthly Frasers Champion – winners get double their salary for the month
- Opportunity to deliver personal training sessions
Main Duties and Responsibilities:
- To maximise every member and guest’s experience in our club.
- To support the sales and retention of memberships through excellent customer service.
- To contribute with the cleaning and hygiene standards of the club as and when required.
- To be a competent key holder of the club, covering shifts as and when required.
- To have a good understanding of the membership software system.
- Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus, and participate in these activities.
- Support the Fitness Manager with Gym Floor duties.
- Ensure that you have experienced the products and services on offer.
- Ensure the cleanliness of the facilities is always above expectations by actively participating in the upkeep of the club, with support from the full team.
- Drive the secondary spend KPI targets.
- Deal competently with every member complaint experienced, and ensure the relevant manager is informed.
Need to be:
- Of an outgoing personality, with a positive mindset.
- Competent with all administrative duties.
- Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
- Willing and able to participate in learning and development opportunities to progress both your competencies and career.
- Able to fulfill operational key holder duties as required.
- Passionate about fitness, administration, and customer service.
- Flexible to work shifts to suit the needs of the business, and willing to take on additional duties to support team members.
- Target-focused to support the club with sales and retention towards achieving business success.
Want to see more of the great things our brand does? Please visit our LinkedIn page here.
An opportunity like this at Frasers Group is for the fearless. The potential is massive, and the experience unrivalled. To make the most of it, you need to live and breathe our principles:
- Think without limits – Think fast, think fearlessly, and lead the team.
- Own it and back yourself – Own the basics, own your role, and own the results.
- Be relevant – Be relevant to our people, our partners, and the planet.
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Membership Experience Host employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host
✨Tip Number 1
Familiarise yourself with the latest fitness trends and challenges. Being knowledgeable about current fitness topics will not only help you engage with members but also show your passion for the industry during interviews.
✨Tip Number 2
Network with current employees or professionals in the fitness industry. This can provide you with insider information about the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your customer service skills in real-life scenarios. Consider volunteering or working part-time in a customer-facing role to build relevant experience that you can discuss during your interview.
✨Tip Number 4
Prepare to discuss how you would handle member complaints effectively. Think of examples from your past experiences where you resolved issues positively, as this will showcase your problem-solving abilities and commitment to excellent service.
We think you need these skills to ace Membership Experience Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Membership Experience Host position. Understand the key responsibilities and required skills, such as customer service excellence and a passion for fitness.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your customer service background, any fitness-related experience, and your ability to work in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the Membership Experience Host role.
Showcase Your Passion: In your application, express your passion for fitness and customer service. Share any personal experiences or achievements that demonstrate your commitment to these areas, as this aligns with the company's values.
How to prepare for a job interview at Frasers Group
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the company's core values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss specific situations where you resolved complaints or enhanced a customer's experience, as this is crucial for the Membership Experience Host role.
✨Familiarise Yourself with the Company
Research Frasers Group and understand their mission, values, and the services they offer. Being knowledgeable about the company will show your genuine interest and help you answer questions more effectively.
✨Be Ready to Discuss Teamwork
Since the role involves supporting team members and participating in club activities, be prepared to talk about your experiences working in a team. Highlight your flexibility and willingness to take on additional duties to support your colleagues.
