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- Tasks: Maximise member experiences and support sales through excellent customer service.
- Company: Join Frasers Group, a dynamic fitness community driven by passion and ambition.
- Benefits: Enjoy a 20% discount, free gym membership, and the chance to win double salary monthly.
- Why this job: Be part of a vibrant culture that values growth, fitness, and customer satisfaction.
- Qualifications: Outgoing, driven, and eager to learn; must be flexible and target-focused.
- Other info: This role is perfect for those who want to make an impact in the fitness industry.
The predicted salary is between 24000 - 36000 £ per year.
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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.
Elevation is a part of our core, offering great company benefits, including:
- 20% discount across all facias
- Free Gym membership
- Monthly Frasers Champion – winners get double their salary for the month
- Opportunity to deliver personal training sessions
Main Duties and Responsibilities:
- Maximise every member and guest’s experience in our club.
- Support the sales and retention of memberships through excellent customer service.
- Contribute to the cleaning and hygiene standards of the club as required.
- Be a competent key holder, covering shifts as needed.
- Understand the membership software system.
- Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus; participate in these activities.
- Support the Fitness Manager with Gym Floor duties.
- Experience the products and services offered.
- Maintain cleanliness of the facilities, supporting the team in upkeeping the club.
- Drive secondary spend KPI targets.
- Handle member complaints professionally and inform the relevant manager.
Must Be:
- Outgoing, positive, and personable.
- Competent with administrative duties.
- Driven, ambitious, and eager to learn and develop.
- Willing to participate in learning and development opportunities.
- Able to perform operational key holder duties as required.
- Passionate about fitness, administration, and customer service.
- Flexible to work shifts and support the team with additional duties.
- Target-focused to support sales and retention goals.
For more about our brand, visit our LinkedIn page.
This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, you need to embody our principles:
- Think without limits – Think fast, think fearlessly, and lead the team.
- Own it and back yourself – Take ownership of your role and results.
- Be relevant – Stay relevant to our people, partners, and the planet.
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Membership Experience Host employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host
✨Tip Number 1
Show your passion for fitness during the interview. Share personal stories about how fitness has impacted your life and how you can inspire others to achieve their goals.
✨Tip Number 2
Familiarise yourself with the latest fitness trends and challenges. Being knowledgeable about current fitness topics will demonstrate your commitment to the role and help you connect with potential members.
✨Tip Number 3
Prepare to discuss your customer service experiences. Think of specific examples where you went above and beyond to ensure a positive experience for customers, as this is crucial for the Membership Experience Host role.
✨Tip Number 4
Be ready to showcase your flexibility and willingness to learn. Highlight any past experiences where you adapted to new situations or took on additional responsibilities, as this aligns with the expectations of the role.
We think you need these skills to ace Membership Experience Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Membership Experience Host.
Showcase Your Passion: Express your enthusiasm for fitness and customer service in your cover letter. Share personal experiences that demonstrate your commitment to creating exceptional member experiences.
Highlight Relevant Skills: Emphasise your administrative abilities, flexibility, and any previous experience in customer service or fitness environments. Use specific examples to illustrate how you meet the 'Must Be' criteria outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Frasers Group
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the company's core values.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight situations where you resolved complaints or went above and beyond to ensure customer satisfaction, as this is crucial for the Membership Experience Host role.
✨Familiarise Yourself with Membership Software
Research and understand the types of membership software commonly used in fitness clubs. Being able to discuss your familiarity with such systems will show your readiness to handle administrative duties effectively.
✨Emphasise Your Team Spirit
The role requires flexibility and teamwork. Be ready to discuss how you’ve collaborated with others in past jobs and how you can contribute positively to the club's environment, especially in supporting your colleagues and maintaining cleanliness.
