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- Tasks: Maximise member experiences and support sales through excellent customer service.
- Company: Join Frasers Group, a dynamic fitness community driven by passion and ambition.
- Benefits: Enjoy a 20% discount, free gym membership, and the chance to double your salary monthly.
- Why this job: Be part of a vibrant culture that values growth, fitness, and customer satisfaction.
- Qualifications: Outgoing, driven, and eager to learn; must be flexible and target-focused.
- Other info: This role is perfect for those who want to make an impact in the fitness industry.
The predicted salary is between 24000 - 36000 £ per year.
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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.
Elevation is a part of our core, matching with great company benefits, including:
- 20% discount across all facias
- Free Gym membership
- Monthly Frasers Champion – winners get double their salary for the month
- Opportunity to deliver personal training sessions
Main Duties and Responsibilities:
- Maximise every member and guest’s experience in our club.
- Support the sales and retention of memberships through excellent customer service.
- Contribute to the cleaning and hygiene standards of the club as required.
- Be a competent key holder, covering shifts as needed.
- Understand the membership software system.
- Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these.
- Support the Fitness Manager with Gym Floor duties.
- Experience the products and services on offer.
- Maintain cleanliness of the facilities above expectations, actively supporting the team\’s efforts.
- Drive secondary spend KPI targets.
- Handle member complaints effectively and inform the relevant manager.
Need to be:
- Outgoing and positive
- Competent with administrative duties
- Driven, ambitious, eager to learn and develop
- Willing to participate in learning and development opportunities
- Able to perform operational key holder duties as required
- Passionate about fitness, administration, and customer service
- Flexible to work shifts and support additional duties
- Target-focused to support sales and retention goals
To see more of what our brand does, please visit our LinkedIn page here.
This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, live and breathe our principles:
- Think without limits – Think fast, fearlessly, and lead the team
- Own it – Take ownership of your role and results
- Be relevant – Be relevant to our people, partners, and the planet
#J-18808-Ljbffr
Membership Experience Host employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host
✨Tip Number 1
Familiarise yourself with the latest fitness trends and challenges. Being knowledgeable about current fitness topics will not only impress during your interview but also show your passion for the industry.
✨Tip Number 2
Engage with the company on social media, especially LinkedIn. Commenting on their posts or sharing relevant content can help you get noticed and demonstrate your enthusiasm for the brand.
✨Tip Number 3
Network with current employees or members of the gym. Building connections can provide you with insider information about the company culture and expectations, which can be invaluable during the hiring process.
✨Tip Number 4
Prepare to discuss how you would enhance member experiences. Think of specific examples or ideas that align with the company's values and goals, as this will showcase your proactive approach and commitment to customer service.
We think you need these skills to ace Membership Experience Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Membership Experience Host. Highlight your customer service skills and passion for fitness in your application.
Tailor Your CV: Customise your CV to reflect the qualities mentioned in the job description. Emphasise your outgoing personality, administrative competence, and any relevant experience in fitness or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've maximised customer experiences in previous roles and your eagerness to learn and develop.
Showcase Your Passion: In your application, express your passion for fitness and customer service. Share any personal experiences or achievements related to fitness that demonstrate your commitment to the industry.
How to prepare for a job interview at Frasers Group
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the company's values.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight situations where you resolved complaints effectively, as this is crucial for maximising member experiences.
✨Familiarise Yourself with Membership Software
Research and understand the membership software system mentioned in the job description. Being knowledgeable about it will show your readiness to handle administrative duties and support sales and retention goals.
✨Emphasise Your Team Spirit
Discuss your ability to work well in a team and support colleagues. Mention any past experiences where you contributed to a positive team environment, as collaboration is key in this role.
