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For Companies At a Glance
- Tasks: Deliver luxury customer service and exceed sales targets in a fast-paced retail environment.
- Company: Join Cricket, Liverpool's premier luxury retailer since 1991, offering top fashion brands.
- Benefits: Enjoy a competitive salary, generous discounts, bonuses, and ongoing training opportunities.
- Why this job: Be part of a dynamic team that values personal growth and exceptional client experiences.
- Qualifications: 3+ years in management and experience in fashion retail are essential.
- Other info: Flexible hours, including evenings and weekends, with a focus on teamwork and brand loyalty.
The predicted salary is between 22000 - 35000 £ per year.
Liverpool’s ultimate luxury retailer since 1991, Cricket offers a wide range of women’s, men’s and children’s fashion alongside bags, shoes and accessories. To continue our growth and expansion we now require a truly exceptional, driven and proven Supervisor to join our team in Liverpool.
The opportunity.
As a Supervisor, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for brands and for delivering a world class client experience. You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.
The responsibility.
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in luxury brands.
- Confident making recommendations to customers to achieve sales and targets.
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs.
- Passionate about the industry and trends.
- Pro-actively engage with clients to develop customer loyalty.
- Contact clients with information on new ranges, products and instore events.
- Maintain high standards of visual presentation in stores.
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times.
- Support with stock counts and other operational duties.
- Be a Brand Expert through positive promotion of product and company image at all times.
- Lead by example to support and coach the sales team.
- Support the store management team.
- Develop strong relationships with brand representatives.
- Perform as a team player, participating in all activities to contribute to the store objectives.
- Ensure compliance with all policies and procedures.
- Champion our company culture and values.
The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service. Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
Candidate Profile.
- Experience in a fashion based retail environment.
- 3 years+ management experience.
- Demonstrates a high level of personal energy.
- Confident, assertive and personable.
- Positive and enthusiastic with a can do attitude.
- Great communication skills.
- Self-driven to upskill and learn.
- Resilient and resourceful.
- A natural coach and leader.
Additional Information
The Rewards:
- Basic rate salary £28,256 per annum.
- 28 days holiday a year inclusive of bank holidays.
- 20% Staff Discount across all Frasers group Stores.
- In store uniform discount.
- Weekly/Monthly & Quarterly Commercial Bonuses.
- Long Service awards.
- Discounted Gym membership.
- Cycle to work scheme.
Luxury Fashion Supervisor - Ladieswear employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Fashion Supervisor - Ladieswear
✨Tip Number 1
Familiarise yourself with the luxury brands that Cricket carries. Understanding their history, key products, and current trends will help you engage customers effectively and demonstrate your passion for the industry.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to provide exceptional one-to-one service and handle various customer interactions with confidence.
✨Tip Number 3
Network with professionals in the luxury retail sector. Attend industry events or connect with people on platforms like LinkedIn to gain insights and potentially get referrals for the Supervisor position.
✨Tip Number 4
Showcase your leadership skills by discussing past experiences where you've successfully coached or motivated a team. Highlighting these examples during interviews can set you apart as a strong candidate for the role.
We think you need these skills to ace Luxury Fashion Supervisor - Ladieswear
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fashion retail and management. Emphasise your ability to provide exceptional customer service and any achievements related to sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury fashion and your understanding of the brand's values. Mention specific examples of how you've delivered outstanding customer experiences in previous roles.
Showcase Your Product Knowledge: In your application, demonstrate your knowledge of luxury brands and current fashion trends. This will show the employer that you are genuinely interested in the role and the industry.
Highlight Leadership Skills: Since the role requires management experience, be sure to include examples of how you've successfully led a team, coached others, and contributed to achieving sales objectives in your previous positions.
How to prepare for a job interview at Frasers Group
✨Show Your Passion for Luxury Fashion
Make sure to express your genuine enthusiasm for luxury brands and fashion during the interview. Share personal experiences or stories that highlight your passion, as this will resonate well with the interviewers and demonstrate your fit for the role.
✨Demonstrate Product Knowledge
Prepare by researching the brands and products that Cricket offers. Be ready to discuss specific items, trends, and how you would recommend them to customers. This shows that you are proactive and knowledgeable, which is crucial for a Supervisor role.
✨Highlight Your Leadership Skills
As a Supervisor, you'll need to lead and inspire your team. Share examples from your past management experience where you successfully motivated your team or improved sales performance. This will illustrate your capability to drive results and support your colleagues.
✨Prepare for Customer Service Scenarios
Think of potential customer service scenarios you might encounter in a luxury retail environment. Be prepared to discuss how you would handle difficult situations or exceed customer expectations, showcasing your ability to provide exceptional service.
