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For Companies At a Glance
- Tasks: Lead the Ladieswear team, providing luxury service and coaching staff.
- Company: FLANNELS is a luxury fashion destination with over 200 brands.
- Benefits: Enjoy competitive salary, bonuses, discounts, and development courses.
- Why this job: Join a dynamic team, inspire customers, and grow your career in fashion.
- Qualifications: Passion for customer service and ability to work retail hours required.
- Other info: Be part of a culture that champions excellence and personal growth.
The predicted salary is between 25000 - 32000 £ per year.
Job Description
Job Description
The opportunity.
As a Supervisor, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world class client experience. You will coach and develop , You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.
The responsibility.
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
- Confident making recommendations to achieve sales and targets
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
- Passionate about the industry and trends
- Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
- Pro-actively engage with clients to develop customer loyalty
- Contact clients with information on new ranges, products and instore events
- Own the planning and delivery of in-store events in conjunction with the store and brands
- Maintain high standards of visual presentation in stores
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
- Support with stock counts and other operational duties
- Be a Brand Expert through positive promotion of product and company image at all times
- Lead by example to support and coach the sales team
- Support the store management team
- Develop strong relationships with brand representatives
- Perform as a team player, participating in all activities to contribute to the store objectives
- Ensure compliance with all policies and procedures
- Champion our company culture and values
Qualifications
The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Candidate Profile.
- Demonstrates a high level of personal energy
- Confident, assertive and personable
- Positive and enthusiastic with a can do attitude
- Great communication skills
- Self-driven to upskill and learn
- Resilient and resourceful
- A natural coach and leader
Additional Information
The Rewards:
- Basic Salary £28,256
- Weekly/Monthly & Quarterly Commercial Bonuses
- Stocktake Bonuses
- Commission led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- We offer a wide range of Development Courses with National Qualifications
- 28 Days Holiday
- 50% Instore Uniform Discount
- Discounted Gym membership
- Cycle to work scheme
- Group Wide 20% Discount across all Frasers Group brands
- This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount
Ladieswear Supervisor employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ladieswear Supervisor
✨Tip Number 1
Familiarize yourself with the luxury fashion market, especially the brands that FLANNELS carries. Understanding their unique selling points and current trends will help you engage customers effectively and demonstrate your expertise.
✨Tip Number 2
Showcase your passion for customer service by preparing examples of how you've gone above and beyond for clients in previous roles. This will highlight your ability to provide the exceptional one-to-one service that FLANNELS values.
✨Tip Number 3
Be ready to discuss your experience in coaching and developing team members. FLANNELS is looking for someone who can lead by example, so share specific instances where you've successfully motivated others.
✨Tip Number 4
Prepare to talk about your approach to achieving sales targets and KPIs. Highlight any strategies you've used in the past to drive sales and how you plan to apply those in the Supervisor role at FLANNELS.
We think you need these skills to ace Ladieswear Supervisor
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with FLANNELS and its luxury offerings. Highlight your understanding of their brand values and how you can contribute to maintaining their high standards in customer service.
Tailor Your CV: Make sure your CV reflects relevant experience in retail, particularly in ladieswear or luxury fashion. Emphasize any leadership roles or customer service achievements that align with the Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the fashion industry and your ability to provide exceptional customer service. Mention specific examples of how you've exceeded sales targets or developed customer loyalty in previous roles.
Highlight Your Coaching Skills: Since the role involves coaching and developing team members, be sure to include examples of your leadership experience. Discuss how you've motivated others and contributed to a positive team environment.
How to prepare for a job interview at Frasers Group
✨Show Your Passion for Fashion
Make sure to express your genuine enthusiasm for the fashion industry during the interview. Discuss current trends, your favorite brands, and how you stay updated with the latest styles. This will demonstrate your commitment to providing exceptional service and product knowledge.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to meet a customer's needs, as this aligns with FLANNELS' focus on delivering a luxury experience.
✨Be Ready to Discuss Sales Strategies
Since the role involves achieving sales targets, be prepared to talk about your approach to driving sales. Share specific techniques you've used to engage customers and close sales, showcasing your ability to meet KPIs.
✨Emphasize Team Leadership Experience
As a Supervisor, you'll need to lead and coach a team. Share your experiences in mentoring or training others, and discuss how you foster a positive team environment. This will show that you're not only a strong individual contributor but also a supportive leader.
