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- Tasks: Lead the Ladieswear team, providing exceptional customer service and coaching staff.
- Company: FLANNELS is a luxury fashion destination with over 200 brands, blending traditional and modern styles.
- Benefits: Enjoy competitive salary, bonuses, generous discounts, and ongoing training opportunities.
- Why this job: Join a dynamic team, develop your skills, and be part of a luxury retail experience.
- Qualifications: Must demonstrate excellent customer service skills and be a confident, energetic leader.
- Other info: Flexible retail hours required; embrace a fast-paced environment and grow with us!
The predicted salary is between 24000 - 32000 £ per year.
FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.
Finding the fearless.
To stay ambitious, we are looking for a driven Supervisor to join our team on the Ladieswear Floor in Southampton .
Job Description
The opportunity.
As a Supervisor , you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world class client experience. You will coach and develop , You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.
The responsibility.
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
- Confident making recommendations to achieve sales and targets
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
- Passionate about the industry and trends
- Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
- Pro-actively engage with clients to develop customer loyalty
- Contact clients with information on new ranges, products and instore events
- Own the planning and delivery of in-store events in conjunction with the store and brands
- Maintain high standards of visual presentation in stores
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
- Support with stock counts and other operational duties
- Be a Brand Expert through positive promotion of product and company image at all times
- Lead by example to support and coach the sales team
- Support the store management team
- Develop strong relationships with brand representatives
- Perform as a team player, participating in all activities to contribute to the store objectives
- Ensure compliance with all policies and procedures
- Champion our company culture and values
Qualifications
The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Candidate Profile.
- Demonstrates a high level of personal energy
- Confident, assertive and personable
- Positive and enthusiastic with a can do attitude
- Great communication skills
- Self-driven to upskill and learn
- Resilient and resourceful
- A natural coach and leader
Additional Information
The Rewards:
- Basic Salary £28,256
- Weekly/Monthly & Quarterly Commercial Bonuses
- Stocktake Bonuses
- Commission led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- We offer a wide range of Development Courses with National Qualifications
- 28 Days Holiday
- 50% Instore Uniform Discount
- Discounted Gym membership
- Cycle to work scheme
- Group Wide 20% Discount across all Frasers Group brands
- This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount
Ladieswear Supervisor employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ladieswear Supervisor
✨Tip Number 1
Familiarize yourself with the luxury fashion market, especially brands that FLANNELS carries. Understanding the unique selling points of these brands will help you engage customers effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your passion for customer service by preparing examples of how you've gone above and beyond for clients in previous roles. This will highlight your ability to provide the exceptional level of service that FLANNELS values.
✨Tip Number 3
Be ready to discuss your experience with coaching and developing team members. FLANNELS is looking for a natural leader, so share specific instances where you've successfully guided others to achieve their goals.
✨Tip Number 4
Prepare to talk about your knowledge of current fashion trends and how they relate to the products at FLANNELS. Being able to connect trends to the merchandise will demonstrate your commitment to staying informed and relevant in the industry.
We think you need these skills to ace Ladieswear Supervisor
Some tips for your application 🫡
Understand the Brand: Take some time to research FLANNELS and its brand ethos. Familiarize yourself with their luxury offerings, customer service standards, and the overall shopping experience they aim to provide.
Tailor Your CV: Highlight your relevant experience in retail, especially in ladieswear or luxury fashion. Emphasize any leadership roles you've held and your ability to deliver exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the fashion industry and your commitment to providing a world-class client experience. Mention specific examples of how you've exceeded sales targets or developed customer loyalty in previous roles.
Showcase Your Product Knowledge: Demonstrate your understanding of current fashion trends and brands in your application. Mention any relevant training or courses you've completed that enhance your product knowledge and ability to coach others.
How to prepare for a job interview at Frasers Group
✨Show Your Passion for Fashion
Make sure to express your genuine enthusiasm for the fashion industry during the interview. Talk about your favorite brands, current trends, and how you stay updated with the latest styles. This will demonstrate your commitment to providing exceptional service and knowledge to customers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to meet a customer's needs or resolve an issue. This aligns perfectly with FLANNELS' focus on delivering a luxury selling experience.
✨Be Ready to Discuss Sales Strategies
Since the role involves achieving sales targets, be prepared to discuss your approach to driving sales. Share specific strategies you've used in previous roles to meet or exceed KPIs, and how you can apply those to the Ladieswear Floor at FLANNELS.
✨Emphasize Team Leadership Qualities
As a Supervisor, you'll need to lead and coach a team. Be ready to talk about your leadership style and provide examples of how you've successfully motivated and developed team members in the past. This will show that you're not only a team player but also a natural leader.
