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For Companies At a Glance
- Tasks: Provide IT support globally and learn troubleshooting methods in a dynamic environment.
- Company: Join Frasers Group, a leader in digital retail innovation.
- Benefits: Enjoy employee welfare benefits, gym classes, and a supportive culture.
- Why this job: Kick-start your tech career with hands-on experience and growth opportunities.
- Qualifications: No experience needed, just a passion for IT and teamwork.
- Other info: Receive comprehensive training and enjoy a vibrant office culture.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Are you ready to join the Fearless? We are currently looking for IT Service Desk Junior Analysts to join our team. If you are looking to kick-start a career in tech, this is the perfect opportunity to gain knowledge and qualifications to grow your career. As part of the role you will take responsibility for IT support queries from our Head Office, Warehouses and Retail globally, providing a broad range of IT support via our contact centre and ticketing systems. You will be taught various troubleshooting methods, how to proactively manage a ticketing queue, and how to escalate and challenge issues to senior team members when necessary. You will also write technical documentation and knowledge articles, and assist the wider IT teams with preparation of hardware/software when necessary.
This is an office-based role working 40 hours with the team following a shift pattern within the hours of 7am and 9pm, including weekend work on a 1 in 4 basis.
Responsibilities
- Handle IT support queries from Head Office, Warehouses and Retail globally via contact centre and ticketing systems.
- Learn and apply troubleshooting methods; proactively manage and prioritise a busy ticket queue.
- Escalate and collaborate with senior team members when necessary.
- Write and maintain technical documentation and knowledge articles.
- Assist the wider IT teams with hardware/software preparation as needed.
Qualifications
- No prior experience needed but demonstrate a passion for IT and a desire to develop skills and grow with the business.
- Team-focused and able to communicate effectively with colleagues to offer and receive support and advice.
- Problem-solving mindset; able to think logically and remain calm under pressure.
- Able to proactively manage and prioritise a busy workload.
- While not essential, experience in a customer-facing role and/or experience in a retail/warehouse environment is desirable.
- All technical training will be provided via our IT Training Programme during onboarding.
Company and Benefits
- Company: Frasers Group — rethinking retail through digital innovation and unique store experiences, representing brands such as Sports Direct, FLANNELS, USC, Frasers, and GAME.
- Frasers Festival, CEO Sessions, Retail Reconnect and other initiatives to support culture, learning and engagement.
- Employee welfare benefits including Frasers Fit (free gym classes and discounted memberships) and Retail Trust (free access to wellbeing and support services).
What’s next?
Our Recruitment Team will review applications and all candidates will receive a response. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first-stage interview with the Recruiter. If successful, you will be invited to a final on-site interview with the team.
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IT Service Desk Junior Analyst employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Junior Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing a role at Frasers Group. Personal connections can make all the difference!
✨Tip Number 2
Prepare for your interview by practising common IT support scenarios. Think about how you would troubleshoot specific issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for IT! During interviews, talk about any personal projects or tech-related hobbies you have. This will demonstrate your enthusiasm and commitment to growing in the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Frasers Group!
We think you need these skills to ace IT Service Desk Junior Analyst
Some tips for your application 🫡
Show Your Passion for IT: We want to see your enthusiasm for technology! In your application, make sure to highlight any personal projects or interests in IT. This will help us understand your motivation and eagerness to learn.
Tailor Your Application: Take a moment to customise your CV and cover letter for the role. Use keywords from the job description to show that you’re a great fit for the IT Service Desk Junior Analyst position. We love seeing candidates who pay attention to detail!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This makes it easier for us to see how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Frasers Group
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Familiarise yourself with common troubleshooting methods and ticketing systems, as these will be key in your role. Showing that you have a basic understanding of these concepts will impress the interviewers.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've approached problem-solving in the past, even if it's from a non-IT context. Think of examples where you remained calm under pressure and logically worked through an issue. This will highlight your ability to handle IT support queries effectively.
✨Show Your Team Spirit
Since this role is team-focused, be ready to talk about your experiences working in teams. Share examples of how you’ve communicated effectively with colleagues and offered or received support. This will show that you’re a collaborative person who fits well within their culture.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the training programme, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
