Flow Room Shift Manager

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Our mission - we are building the world's most admired and compelling brand ecosystem. Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences. At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits - Think fast, think fearlessly, and take the team with you.
• Own it and back yourself - Own the basics, own your role and own the results.
• Be relevant - Relevant to our people, our partners and the planet.

In this role as Flow Room Shift Manager, you'll bring a flexible approach with a desire to exceed targets through pro-active management and establishing strong working relationships between the operations and engineering teams. An excellent opportunity to join our impressive state of the art 2.5m square foot Distribution Centre in Shirebrook, that’s over 30 Football pitches, and is one of the most advanced warehouses within the UK during a period of exciting elevation and investment in this particular area.

Shift pattern: 4 on 4 off rotation Days/Nights.

Responsibilities:

• Systems availability and efficiency – achievement of KPIs (e.g. minimise downtime).
• Line management and leadership of the flow room shift team, e.g. monitoring and elevating levels of engagement in the team.
• Maintaining a fast paced team and adhere to deadlines set for the site.
• Delivering standard reports to SLT, with performance commentary linked with the ops team commentary.
• Liaising with the operation to deliver the tactical labour plan - prioritise workloads, and support Shift Ops / Section Managers to manage staffing levels during shifts.
• Incident management of IT / Automation, including transparency of status, data-based reporting and pro-active follow up, validation of deadlines being met and monitoring for large scale issues / risks.
• Monitoring and maintaining a safe working environment.
• Maintaining IT backlog and drive consensus on priorities including new projects/change.

Qualifications Requirements:

• Detailed understanding of the functionality and operation of automated flow systems.
• Proven experience in motivating, leading and developing high performing teams.
• Excellent interpersonal skills with the ability to engage and build trust within a team.
• Customer focused and aware of requirements for quality, efficiency and accuracy.
• Management of automation control systems including SCADA highly desirable.
• Resilience, tenacity, flexible approach and self-starter / pro-active manager.
• Excellent written, verbal and presentational communication skills.
• Results and output oriented.
• Strong analytical, planning and organisational skills.
• Good IT skills, including Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.
• Ability to influence and challenge in a positive style.
• Understanding of Continuous Improvement tools.

Along with your benefits package we also offer a wide range of perks for our colleagues:

• Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work.
• Fearless 1000 – By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus!
• Frasers Festival – an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe.
• CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team.
• Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers.

Employee Welfare:

• Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet!
• Retail Trust – We know that its not just about physical health, mental wellness is equally important.

What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful.