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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve issues across various channels.
- Company: Join Frasers Group, a fast-growing retail company rethinking the shopping experience.
- Benefits: Free gym classes, wellbeing support, and recognition rewards.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer care.
- Other info: Opportunities for career growth and engagement with leadership.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Are you ready to join the Fearless? If you are passionate about delivering a great customer experience in a fun, fast-paced environment, join our team as part of one of the fastest growing retail companies in the UK. You will manage customer contacts through various channels on behalf of Frasers Group, working independently and as part of a team, liaising with stores, couriers and the distribution warehouse to ensure the best customer experience.
Key Responsibilities
- Provide excellent and personable customer care to Frasers Group customers through all available channels.
- Maintain high standards of written and verbal communication and apply an agile approach to each customer\’s needs.
- Log, record and resolve customer contacts and issues efficiently across Frasers Group.
- Take ownership of customer contacts and complaints, liaising with various departments and building rapport with store management and other Frasers Group functions to reach best resolutions and promote best practice.
Qualifications
- Excellent written, verbal and presentation skills
- Passionate about providing exceptional customer service and creating positive experiences for customers
- Excellent PC literacy and working knowledge of Microsoft packages
- Ability to work well under pressure and multitask
- Attention to detail and ability to challenge the norm and think innovatively
- Ability to work independently within an established team
- Respectful, positive, and able to build strong working relationships
- Strong team player and able to gain trust from teammates and peers
- Enthusiastic, positive, resourceful and resilient
Company Description
At Frasers Group we\’re rethinking retail. Through digital innovation and unique store experiences, we\’re serving our consumers with the world\’s best sports, premium and luxury brands globally. Brands include Sports Direct, FLANNELS, USC, Frasers, and GAME. We are building the world\’s most admired and compelling brand ecosystem and elevating the retail experience for our consumers.
What’s Next
Our Recruitment Team will review applications and all candidates will receive a response. Shortlisted applicants may be asked to confirm key details before a first-stage interview with the Recruiter, focused on alignment with our Culture and Values. If successful, there will be two further interview stages with the Hiring Manager/wider team, potentially including a presentation or task to demonstrate your skills.
Benefits & Perks
- Frasers Fit – free gym classes for employees and discounted memberships; wellbeing programme covering physical, financial and mental wellbeing
- Retail Trust – free access and support including 24/7 wellbeing helpline, wellness hub, counselling and financial/legal support
- Frasers Champion – peer-nominated recognition with monthly rewards
- Frasers Festival – annual event with brand village, guest speakers, entertainment and wellness challenges
- CEO Sessions – quarterly opportunities to engage with the CEO and leadership team
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Customer Service Advisor employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Frasers Group and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Show off your problem-solving skills! Be prepared to discuss how you've handled difficult situations in the past. Think of examples where you turned a negative experience into a positive one for a customer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Frasers Group family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about creating positive experiences for customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've provided excellent customer care in the past – we love a good story!
Keep It Clear and Concise: We appreciate great communication, so keep your written application clear and to the point. Avoid jargon and make sure your key points stand out – this will help us see your strengths quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Frasers Group
✨Know the Company Inside Out
Before your interview, take some time to research Frasers Group and its brands. Understand their values, mission, and what sets them apart in the retail industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations, resolved complaints, and built rapport with customers. This will demonstrate your ability to thrive in a fast-paced environment and your passion for creating positive experiences.
✨Practice Your Communication Skills
Since excellent written and verbal communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with expressing yourself and answering questions on the spot.
✨Be Ready to Multitask
In the interview, be prepared to discuss how you manage multiple tasks and work under pressure. Share examples of times when you successfully juggled various responsibilities while maintaining high standards. This will show that you can handle the dynamic nature of the role and contribute effectively to the team.
