Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage customers, drive sales, and provide exceptional service in a dynamic retail environment.
- Company: Frasers is a historic retail destination offering a unique shopping experience since 1849.
- Benefits: Flexible hours, opportunities for personal development, and a vibrant team culture.
- Why this job: Join a passionate team, enhance your skills, and make a real impact on customer experiences.
- Qualifications: Customer-facing experience, strong communication skills, and a passion for retail.
- Other info: Hours may vary weekly; flexibility is key.
Originally established with the Glasgow flagship in 1849, Frasers are dynamic retail destinations, designed as inspirational places to meet, explore and shop. Frasers stores boast an unrivalled range of beauty, fashion, premium and contemporary accessories, designer childrens-wear, and homewares, with a focus on experience, brands and service – staying true to the vision set out by Hugh Fraser.
A customer focused role driving customer loyalty and sales through the provision of an individual bespoke service. The role has accountability for delivering exceptional service to drive personal and business targets. It requires the need to inspire our customer through your belief and love of our products. We are looking for someone who strives to continuously learn and develop their service skills, product knowledge and behaviours in our ever changing retail environment. Successful candidates will take an active role in sharing ideas and identifying opportunities to enhance the store environment and grow the business. Whilst this is a customer facing role, we require an individual with the flexibility to support colleagues in other areas of the store when required from time to time.
Key Accountabilities- To greet and engage with customers on arrival and answer any first queries e.g. where is buy and collect.
- Able to assist customers where security tags have been left on at the barriers.
- Able to recognise and support on nearby tills if necessary.
- Deliver a world class customer experience that is unrivalled in the marketplace.
- Display excellent attention to detail when helping to style customers by actively listening to their needs.
- Introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty.
- Resolve queries effectively face-to-face or on the telephone.
- Maintain replenishment and achieve excellent stockroom and back of house standards to ensure product availability.
- Maintain high standards of personal presentation.
- Take an active role in supporting in-store events, providing ideas and feedback on ways to improve.
- Maintains sophisticated retail and visual standards to capture the customers imagination to drive sales.
- Takes an active role in loss prevention within the store.
- Adheres to all health and safety policies at all times.
- Relevant customer facing experience which reflects the role.
- Can demonstrate a passion for working with customers to enhance their shopping experience.
- A desire and ability to deliver sales against targets set.
- Ability to communicate confidently with colleagues and customers.
- Be a team player.
This role has no guaranteed hours of work, hours of work can therefore vary from week to week and as a result there may be weeks when no hours of work are offered.
Locations
Casual Sales Assistant employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Sales Assistant
✨Tip Number 1
Familiarise yourself with Frasers' product range and brand ethos. Understanding the products you’ll be selling will not only boost your confidence but also help you engage customers more effectively.
✨Tip Number 2
Practice your customer service skills in various scenarios. Role-playing different customer interactions can prepare you for the diverse situations you might encounter on the shop floor.
✨Tip Number 3
Showcase your enthusiasm for retail during any informal conversations or interviews. Your passion for creating a positive shopping experience can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you would contribute to team dynamics and store events. Sharing ideas on enhancing the customer experience can demonstrate your proactive approach and commitment to the role.
We think you need these skills to ace Casual Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer-facing experience. Emphasise any roles where you have successfully driven sales or provided exceptional service, as this aligns with the key accountabilities of the Casual Sales Assistant position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and working with customers. Share specific examples of how you've enhanced customer experiences in previous roles, and demonstrate your enthusiasm for the products offered by Frasers.
Showcase Your Team Spirit: Mention instances where you've worked collaboratively with colleagues to achieve targets or improve store environments. This will highlight your ability to be a team player, which is essential for this role.
Highlight Flexibility and Adaptability: Since the role requires flexibility to support colleagues in various areas, include examples of how you've adapted to changing situations in past jobs. This will show that you're ready to take on diverse responsibilities as needed.
How to prepare for a job interview at Frasers Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on driving customer loyalty.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by Frasers. During the interview, mention specific items or brands that excite you and explain how you would share that enthusiasm with customers to enhance their shopping experience.
✨Highlight Teamwork Skills
Since the role requires flexibility in supporting colleagues, be prepared to discuss your experience working in teams. Provide examples of how you've collaborated with others to achieve common goals, especially in a retail environment.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific customer situations, such as resolving complaints or assisting customers with queries. Practising these scenarios can help you articulate your problem-solving skills effectively during the interview.
