Assistant Store Manager

House of Fraser is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage than spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand and are looking for an Assistant Store Manager to join our team in Loch Lomond

Job Description

The Opportunity

As a Fraser’s Group employee, you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. We want Managers who are fearless, will take risks and reap the rewards.

Reporting to the Store Manager, you will have a supportive responsibility for your store and team within The Frasers Group. You will achieve this by assisting the Store Manager to train, coach and progress team engagement on how to surpass the company objectives. You will support business initiatives and ensure these are met with positivity and pace, whilst assisting with the control and delivery across the board for store operations, customer service, budget control, people and product. Furthermore, you will take ownership of key areas to share responsibility and be accountable for the store in the Store Managers absence.

Operations

• Assist with all store operations and deliver to expectation on all KPI’s

• Support with the planning of workload to ensure a productive and efficient team

• Make confident decisions, and delegate to the team effectively

• Support with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customers

• Assist with training and coaching the team to best practice

• Use business communication tools to monitor completion of tasks and meet deadlines

Controls

• Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly and effectively

• Support with planning store schedules in line with store trading patterns and business expectation

• Assist with compliance for processing of payroll issues and problem-solve effectively

• Support with store daily structure to ensure the store meets compliance, customer service and security standards

• Be accountable for controlling wages and the store in the absence of the Store Manager

Sales

• Understand business and customer expectation and motivate the team to deliver an excellent customer experience

• Understand product features and benefits and assist with training the team to maximise sales opportunity

• Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.

• Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness

• Use reports to analyse and support with commerciality of key products to impact sales and profitability

• Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency

Development

• Assist with identifying internal talent and support performance management processes to drive exceptional performance

• Support with identifying performance issues and escalate professionally to the Store Manager

• Be self-driven in own personal development take on developmental feedback constructively

• Understand and promote Frasers Group core values and coach the team to engage with these values

• Encourage feedback from team and be a point of contact between the team and Store Manager

Leadership and Management

• Inspire the team and act as a role model

• Support with coaching and motivating the team to achieve success

• Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes

• Develop relationships with the store team and ensure everyone is working to the same goals

• Work with your Store Manager and contribute to the success of the store as a whole

Qualifications

The requirements

• Management experience working in a fast paced, high volume retail environment
• Background running a large team of 30+ people
• Background in Luxury or premium fashion retail
• Ability to positively impact results in sales, payroll and stock loss
• Proven record of developing talented individuals
• Must be able to work well under pressure and to strict deadlines
• Committed to supporting the store manager to achieve the highest store standards and customer service

Please note this is a full time permanent contract of 45h per week, working 5 days over 7. This will include a mixture of daytime, evening and weekend work and we are looking at full flexibility across the week.

Additional Information

The Rewards:

• Basic rate salary £31,101 per annum

MONTHLY COMISSION SCHEME – COMISSION BASED ON A % OF YOUR STORES SALES, PAID EVERY MONTH INTO YOUR PAYCHECK

MANAGEMENT BONUS* – KPI BASED BONUSES REWARDING STRONG COMMERCIAL PERFORMANCE *role dependant

24/7 ACCESS TO CONFIDENTIAL WELLBEING, HEALTH AND FINANCIAL SUPPORT VIA OUR PARTNERS THE RETAIL TRUST

THRIVE LEARNING ONLINE PLATFORM WITH UNLIMITED ACCESS TO CONTENT FOR ALL EMPLOYEES

20% STAFF DISCOUNT ACROSS ALL BRANDS (INCLUDING SALE ITEMS) ONLINE AND INSTORE

DISCOUNTED GYM MEMBERSHIP, FREE ACCESS TO WEEKLY FRASERS FIT CLASSES AND ACCESS TO OUR EVERLAST GYMS APP FOR WORKOUTS, NUTRITION TRACKING AND LIFESTYLE ADVICE

UP TO 50% UNIFORM DISCOUNT ON ALL FOOTWEAR AND TEXTILES PRODUCT TO WEAR AS PART OF YOUR UNIFORM

MONTHLY FRASERS CHAMPION AWARD – WINNERS DOUBLE THEIR MONTHLY SALARY

EMPLOYEE INCENTIVES FROM OUR KEY PARTNERS

EVANS CYCLES RIDE TO WORK SCHEME

LONG SERVICE AWARDS

FANTASTIC CAREER PROGRESSION OPPERTUNITIES ACROSS THE GROUP

UPSKILLING OPPERTUNITES- ASSESS TO DEVELOPMENT COURSES & NATIONALLY RECOGNISED QUALIFICATIONS