At a Glance
- Tasks: Join our team as a Field Service Agent, handling vehicle repossessions and customer reconnections.
- Company: Leading provider of asset recovery services with a people-first culture.
- Benefits: Earn £26,000 plus uncapped bonuses, with all equipment provided.
- Other info: Comprehensive training provided; dynamic field-based role across England.
- Why this job: Make a real difference in debt resolution while developing your career.
- Qualifications: Must be 25+, hold a full UK driving licence, and be ready to learn.
The Company is a leading nationwide provider of asset and property recovery services, bringing extensive expertise and experience to the market. We are committed to setting the standard for debt resolution by achieving fair and appropriate outcomes whilst treating everyone we encounter with respect, professionalism and sensitivity.
As a service-driven organisation, our culture is built around our greatest asset – our people.
The Team provides a comprehensive range of debt recovery services, utilising cutting-edge technology and specialist teams dedicated to different debt types. Operating under a centralised management structure enables us to deliver consistently high levels of service to our clients. It comprises two specialist divisions:
- Field Services & Collections
- Enforcement
The Role involves handling a variety of cases including:
- Vehicle repossessions relating to defaulted motor finance agreements
- Voluntary surrenders and voluntary terminations
- Early-stage arrears collections
- Customer reconnection visits
- Asset verification and investigation activities
We work with leading retail banking clients and motor finance lenders and are recognised throughout the industry for delivering exceptional service standards. Comprehensive classroom and field-based training is provided through our dedicated Learning & Development Team, making this role suitable for both experienced candidates and those looking to develop a new career.
All equipment is supplied, including:
- Company vehicle
- Fuel card
- Body Worn Video (BWV)
- Company uniform
- iPad
- ANPR system
Eligibility Requirements: Due to insurance requirements, applicants must be aged 25 years or over and hold a full UK driving licence.
Salary & Benefits: Basic salary of £26,000 per annum plus an uncapped performance-related bonus scheme. There is a shift work pattern on a rolling week basis, which will include early and late starts.
Field Service Agent in Bracknell employer: Fraser Recruitment
As a leading provider of asset and property recovery services, we pride ourselves on our commitment to our people and the exceptional service we deliver. Our inclusive work culture fosters professional growth through comprehensive training and development opportunities, ensuring that every team member can thrive in their role. With competitive salaries, performance-related bonuses, and all necessary equipment provided, joining our team as a Field Service Agent means being part of a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Agent in Bracknell
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the role. Think about how your skills align with what they’re looking for, especially in areas like customer service and problem-solving.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Service Agent in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Service Agent role. Highlight any relevant experience in debt recovery or customer service, and don’t forget to mention your driving licence!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining our team at StudySmarter and how your background makes you a great fit for the role.
Showcase Your People Skills:Since we pride ourselves on treating everyone with respect and professionalism, make sure to highlight your interpersonal skills. Share examples of how you've successfully handled challenging situations with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Fraser Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the services they provide, especially in asset and property recovery. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Field Service Agent, you'll be dealing with various clients and situations. Be prepared to discuss your experience in handling sensitive situations with professionalism and respect. Share specific examples where you've successfully resolved conflicts or built rapport with customers.
✨Demonstrate Your Problem-Solving Abilities
In this role, you'll face challenges like vehicle repossessions and customer reconnections. Think of scenarios where you've had to think on your feet and come up with effective solutions. Highlighting your problem-solving skills will show that you're ready for the demands of the job.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the training process, team dynamics, or how success is measured in the role. This shows that you're engaged and serious about the opportunity, plus it helps you determine if the company is the right fit for you.
